Tarannum Verma

Detail-oriented professional with strong skills in debt recovery and customer relationship management. Demonstrated success in managing overdue accounts and resolving disputes, contributing to improved cash flow and customer loyalty. Skilled in audit management, performance analysis, ensuring accurate reporting and timely reconciliations. Technical expertise in Sage Cloud Tech and Enterprise (Roundsman) System supports operational excellence and growth.

Credit Controller - Customer Service Advisor - Freshways - Bedford, Bedfordshire

(2025-03 - 2025-12)

• Monitored debtor balances to identify and address overdue accounts proactively.
• Prepared monthly reports on account receivables and aged debt for senior management review.
• Maintained regular email and telephone contact with customers to appropriately manage overdue account payments.
• Managed customer accounts to maintain up-to-date billing information and reduce outstanding debts.
• Reconciled customer disputes efficiently, ensuring accurate invoicing and prompt payment.

Sales and Customer Service Representative - Sports Hub LTD - Lisburn, Northern Ireland

(2024-02 - 2025-01)

• Coordinated logistics of product deliveries, ensuring timely and accurate delivery to enhance customer satisfaction.
• Increased sales targets by developing and maintaining strong relationships with new and existing customers.
• Managed and resolved customer complaints efficiently, providing satisfactory solutions to enhance customer experience.
• Promoted company products using approved techniques, increasing revenue and exceeding performance expectations.
• Handled high-volume telephone calls to address and resolve customer queries.

Administrator/Document Controller - Synergy Resources HK LTD - Stanmore, London

(2021-09 - 2024-01)

• Managed daily administrative tasks, including scheduling meetings and organising files, to support office efficiency.
• Administered physical and digital filing systems, keeping records well-organised and easily retrievable for team members.
• Delivered high-quality customer service by addressing client enquiries, resolving issues, and maintaining satisfaction levels.
• Assisted in project management activities, including planning, execution, and monitoring, to meet objectives and deadlines.
• Administered payroll processing, including calculating hours, processing expenses, and issuing payments, to ensure timely compensation.

Bachelor of Business Administration - Business Management - University of Bedfordshire (2022)