Thomas McCann

Results-driven Administrative & Operations Manager with 10+ years delivering process improvements, team leadership, and exceptional service. Proven record cutting recruitment timelines by 60%, managing multi-site teams, and ensuring full regulatory compliance. Open to relocation.

Bodyshop Manager - LJ Smart Detailing - Redruth

(2026-02)

Self Employed - Opened my own paint correction, valeting, and general mechanics business. Business aimed at maintaining and repairing all matter of vehicles to only a standard myself and the cusotmer was happy with. Providing only the highest level of customer service.

• Lead all bodyshop operations, overseeing quality standards, workflow scheduling, and client-facing service delivery
• Manage supplier relationships, stock procurement, and day-to-day administrative functions
• Drive continuous improvement across detailing processes to maximise efficiency and customer satisfaction

Dental Practice Manager - Kimberley Park Dental Practice - Cornwall

(2023-10 - 2026-02)

• Managed full practice operations including staff rotas, recruitment, training, and CQC regulatory compliance
• Maintained patient records, prescription logs, and equipment servicing schedules to clinical standards
• Coordinated facilities management — building maintenance, security, and cleaning — ensuring seamless daily operations

Onsite Manager - Amazon Warehouse - Redruth, Cornwall

(2020-04 - 2023-02)

Initially started as delivery associate delivering up to and over 300 parcels per day across the entirety of Cornwall's intricate landscape. Focusing on attaining fantastic customer service, alongside other extensive target driven metrics. Promoted to Onsite Manager after successfully demonstrating ability to complete exceptionally challenging peak seasons, at the highest standard.

• Led a team of 30–40 drivers, overseeing recruitment, appraisals, disciplinaries, and fleet vehicle maintenance
• Managed live holiday rotas for self-employed staff, balancing operational demands with workforce availability
• Ensured strict on-site health & safety compliance while meeting all Amazon DSP performance targets

Recruitment Officer - Royal Cornwall Hospitals NHS Trust - Truro

(2018-09 - 2020-03)

• Reduced end-to-end recruitment duration by 60% and cut departmental budget by 30% through process redesign and going paperless, earning a Green Business Award
• Led international nursing recruitment from Thailand, India & the Philippines, relocating hundreds of Registered Nurses to address national NHS shortages

Star Expert - Sinclair Mercedes

(2016-10 - 2018-09)

Following a successful and lasting impression from previously being employed by this company, I was asked to rejoin the business with a promotion and a position of my own creation. The role star expert was an idea I manifested during my last employment with Mercedes, in which a salesperson would become vastly more integrated within the overall process in dealing face to face from start to finish with clients rather than using multiple processes. Duties includes training staff on new procedures, maintaining marketing strategies, increasing customer experience and training on using iPad applications detailing full breakdown of each product sold.

This idea was then overseen by MBUK directly and I was personally asked to oversee the training for all British dealerships.

• Delivered premium customer experience and product expertise within a luxury automotive retail environment

Bar Manager - The bryncae Arms - Llanharan, UK

(2014-08 - 2016-09)

Successfully run both a bar and 80 seated restaurant. Managed a team of 16 staff with flawless results. Dealt with stock orders from both brewery and produce companies. Rebuild beer cellar and over renovation of building.

Increased annual profit margin on previous year by 48% due to increasing and sustaining regular events such as bands, psychics, charity events etc. Ranked within top 5 on trip advisor after frivolous marketing strategies, and being awarded a rosette and a mention in the Michelin guide.

• Managed bar operations, staff scheduling, stock control, and customer service across a busy licensed venue

Rail Staff Administrator - First Great Western - Swansea, UK

(2014-05 - 2014-07)

Maintain an effective and reliable relationship with the 200+ members of staff that run the rail travel from Swansea station to Paddington station. Input (via Excel) and collect takings of all inbound train staff from each journey. Calculate overall profit margin from each shift, and forward information to Head Office.

Also investigate any deficits/machine faults reported by individual staff, and take required action. Solely responsible for over £50-60k each day, which was locked away in vaults within the office.

• Provided administrative support for rail staff operations at First Great Western

Osteopathy Administrative Assistant - Health Sciences' Department of Swansea University - Swansea, UK

(2013-09 - 2014-04)

This role was primarily based around the Health Sciences' Department of Swansea University. Dealt with student's examination schedules, prioritising their work loads into terms, copying their exam papers etc. into digital format, rearranging exam timetables, liaising with the hospitals across South Wales to arrange work placements, and also working closely with subject tutors to chase any missed lectures or exams. Finally, worked along side several departments' staff sections to successfully catalogue any and all subject exam marks for overall course results'.

• Supported academic and clinical administration within the Osteopathy department at Swansea University

Showroom Host - Sinclair Mercedes - Bridgend, UK

(2012-11 - 2013-03)

This role consisted of the highest level of customer service of all previous employments. Each customer dealt with was treated equally, but his or her custom was paramount. Dealt with all calls coming in directly to the dealership and then distribute them as needed to the correct departments.

Also created a warm and welcoming atmosphere for all customers as they enter the showroom whether they are new customers or returning customers. Regulate mail and diary entries for other staff with regards to events etc. happening within the dealership. Finally entrusted to also show customers around the cars if the sales team is dealing with other customers, which has given me a vast knowledge of the company and its cars.

• Represented the Mercedes-Benz brand as first point of contact, delivering a first-class showroom welcome experience

Claimant Advisor (maternity cover) - Job Centre Plus - Maesteg, UK

(2012-05 - 2012-11)

Within this role, dealt with customers who were claiming job seekers allowance. Creating and completing multiple job searches for them, to help them ultimately return to work. Dealt with releasing their payments, and if needed, taking referral action against them if they weren't meeting the criteria of their agreement.

Create a daily caseload for my customers for the whole week, which would average 350+ customers for face-to-face interviews. Spoke to a vast amount of businesses between customer interviews, to create new business relationships for the job centre, so that any vacancies they posted were advertised and available directly through the Job Centre.

• Advised claimants on benefits entitlements and job-seeking obligations as maternity cover at Job Centre Plus

Sales Consultant/Team Leader - Carphone Warehouse

(2007 - 2012-04)

Performed several roles during my employment with this company. Sold several forms of insurance, contracts and other forms of products. Also asked on many occasions to cover at other stores throughout South Wales.

Created staff timetables and logged the weekly banking each week for the store. Entrusted with collecting thousands of pounds worth of stock from other branches when required. Finally, whilst the store manager was not in for any reason, entrusted to: run the store, finalise employee's pay, deal with customer complaints as well as managing problems regarding other stores, and lock up the store each night.

• Progressed from Sales Consultant to Team Leader, driving sales performance and coaching junior staff over five years

GCSE or equivalent - Mathematics - Maesteg comprehensive school (2006-09 - 2007-07)