Work Experience
Sep 2023 – Present Wincanton Screwfix – Warehouse Operations Manager (Support role for new GM)
Achievements
- Win UK – Warehouse Manager of the Year 2023
- Achieved all Wincanton safety KPIs, celebrated One-year LTI free and site achieved a 49% accident reduction.
- Led site to achieve a £3.4 million cost saving vs flex budget with over 750k in efficiency savings.
- Engaged Ops Senior management team and People team to deliver a reduction in Absence from 10% to 6.3% with sickness absence being <4% and LTS reducing from c50 to 19.
- Site cultural change with engagement plans; Your Pulse action plan delivering on 5 key areas and the Charity & Fundraising plans.
- Achieved all customer KPIs and the Stafford campus delivered 89% of the customer volume.
Key Responsibilities;
- Directly reporting to the Operations Director and give direction and monitor performance ensuring the site runs safely, efficiently and effectively.
- Direct responsibility for full end to end activities on site, taking accountability for overall productivity of the operation.
- Responsible for developing relationships with the People Leadership team ensuring the delivery of an effective people plan across the site, ensuring the best talent is in place to deliver business objectives and deliver a robust succession.
- Responsible to ensure HSE performance is achieved and that the site operates in line with all company and customer procedures and requirements relating to Health and Safety.
- Champion a continuous improvement programme, identifying opportunities to improve efficiency and effectiveness.
March – September 2023 – 6 Months / Wincanton Screwfix Transport Operations Manager (Support role for new GM)
Achievements
- Successful implementation of new delivery schedule which raised delivery success from 86.3% to 99.6% considering Force Majeure, through negotiating new delivery windows with over 100 stores. Consistent delivery above KPI secured extended 3PL Transport contract.
Key Responsibilities;
- Directly reporting to the National Transport General Manager. Responsible for 5 Transport Managers and 120 Drivers
- Transport schedule, planning and fleet management teams
- Circa 90 journeys a day, direct deliveries, cross dock within 4 DCs and back haul operations
- Customer KPIs, delivery success, delivery on time +
- Managing driver Union relationship
- Full legal compliance
- Major incident reporting
28th March 2022 - 4 weeks / Wincanton Screwfix Runcorn DC5 (start-up) - Warehouse Operations Manager (Support role for new DC)
Achievements
- Effectively actioned plan to restore desired service to customer in timely manner reducing errors by 20% WOW hitting the target glidepath by week 4, decreasing lost sales through effective overspill management of both cage lines and ‘Top-200’ stillages lines by ensuring a robust cross-dock process is aligned within the network
- Remapped Layout of DC for efficient process flow, increasing pick productivity by 25% by reducing marshalling time.
- Introduced a training plan to up skill operators and release management to manager at correct level, reducing customer service complaints by 33% due to training and process management.
- Engaged senior management team on site to work towards common goals and success of site.
- Set Wincanton standards within DC from Operations to H&S culture.
2018 – 2022 Wincanton Screwfix – Shift Operations Manager
Achievements
- Reduced accidents on site by 33%, achieving both LTI and LTIFR Targets
- Led site to deliver record volume of 8 million pieces
- Enhanced sites pick performance by 20%
- Safeguarding first time delivery success to customer
- Protecting service and delivery on time KPI
- Reduced long term sick by 66%
- C.I Advocate leading multiple successful projects, saving 2.2 million annum 2021
Key Responsibilities;
- Accountability for overall productivity in the operation, ensuring efficiently and effectively with direct responsibility for full end to end activities in the operation.
- Ensure a high level of HSE performance is achieved and that the site operates in line with all company and customer procedures and requirements relating to H&S.
- Drive and maintain a high-performance culture across the site through motivating and guiding the leadership team to deliver operational excellence and continuously meet performance and productivity targets on a day-to-day basis.
- Lead, develop and inspire direct reports to ensure that the team is performance focussed and engaged, so that business goals can be achieved whilst maximising individual’s potential.
- Ensuring effective communication throughout the operational leadership team; communicating planned requirements providing information on performance.
- Responsible for developing relationships with the People Leadership team ensuring the delivery of on effective people plan across the site, ensuring the best talent is in place to deliver business objectives and deliver a robust succession.
