Tom Gibson
Creative and customer-focused retail professional with 5+ years of customer service experience
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About
Creative and customer-focused retail professional with 5+ years of customer service experience and a genuine passion for fashion, interiors, music and contemporary culture. Confident working with customers, creating a welcoming environment and working in fast-paced teams. A regular Urban Outfitters customer with a strong interest in the brand and its distinctive aesthetic.
Experience
Temporary Customer Assistant at Lidl (2025-07 – 2025-09)
- Operated tills and self-checkouts, handling cash and card payments
- Managed deliveries, stock rotation, and replenishment
- Supported bakery shifts, including preparation and presentation
- Maintained shop floor and warehouse cleanliness
- Completed 60+ hours of training in store systems and health & safety
Seasonal Colleague at Tesco (2024-11 – 2024-12)
- Supported replenishment, picking, and customer service
- Managed deliveries and back-door operations during peak periods
- Handled damaged stock and reductions to minimise waste
- Supported the team to meet customer demand efficiently
Warehouse Operative at Sainsburys (2023-11 – 2024-09)
- Picked and prepared orders to meet strict deadlines
- Worked efficiently under pressure in a fast-paced environment
- Maintained accuracy and attention to detail
- Contributed to smooth warehouse operations
Bar Staff at Top Golf (2023-02 – 2023-11)
- Delivered fast and friendly service in a high-pressure environment
- Prepared drinks and handled customer orders efficiently
- Managed stock, inventory, and wastage reporting
- Maintained a clean and organised bar area
- Supported team coordination during busy service periods
Education
UAL Level 3 Diploma in Creative Media Production in Creative Media Production – London Screen Academy (2019-09 – 2021-06)
GCSEs in General Education – West Hatch High School (2014-09 – 2019-06)
