Toni Lambert

Highly accomplished Corporate Reception and Front of House professional with over 20 years' experience within wealth management, banking, financial services and luxury environments. Renowned for impeccable presentation, exceptional organizational ability and a naturally warm, polished manner. Extremely reliable, discreet and trusted, with a proven track record of supporting senior stakeholders, managing complex operations and delivering a consistently outstanding client and visitor experience.

Thrives in high-pressure environments while maintaining calm professionalism and attention to detail.

Wealth Management Receptionist / Switchboard Operator - RBC Brewin Dolphin Ltd - London

(2013-07)

Lead front-of-house professional reception for a prestigious wealth management firm, delivering polished, welcoming and highly professional client experience.

• Provide day-to-day supervision guidance and support to team members.
• Managing shift rotas.
• Operate and manage a demanding head office switchboard covering over 28 offices across the UK & Ireland.
• Coordinate complex diary management for more than 40 meeting rooms and executive suites.
• Organize and support high-profile daytime and evening corporate events of up to 200 people.
• Manage all telephone and video conferencing arrangements using Teams and Webex.
• Oversee daily in-house hospitality and silver service dining for approximately 35 people.
• Provide trusted administrative and travel support to senior managers and executives.
• Maintain accurate records, statistics and reports with exceptional attention to detail.
• Consistently recognized for discretion, reliability, calmness under pressure and exemplary professionalism.

Front of House Receptionist - Seymour Pierce - London

(2007-06 - 2013-03)

Delivered a consistently high standard of front-of-house service to clients and internal stakeholders.

• Managed diary scheduling and coordination for eleven conference rooms.
• Screened and directed all incoming calls with professionalism and efficiency.
• Liaised with internal teams regarding meeting layouts, catering and hospitality.
• Coordinated business couriers and international travel arrangements.
• Maintained staff annual leave records and supported general administration.
• Managed all incoming and outgoing mail.

Receptionist - Stratstone of Mayfair (Jaguar) - London

(2006-02 - 2007-05)

Managed front-of-house operations within a luxury boutique showroom.

• Assisted in organizing high-profile promotional and client events.
• Maintained client and prospect databases to support sales activity.
• Produce detailed monthly management and performance reports.
• Monitored and routed all sales enquiries.
• Handling calls and directing inquiries.
• Coordinated sales appointments, demonstrations. Test drives.

Receptionist - Elliott Grants - London

(1999-09 - 2005-12)

Front-of-house receptionist within a prestigious 5-star city hair salon.

• Managed appointment scheduling, stock control, sales and cash handling.
• Delivered exceptional client service as the primary point of contact.
• Built long-term client relationships through professionalism and warmth.

GCSEs - English, Math's, Art, History - Bacon's Secondary School