Usman Majid

I am a young enthusiastic professional who is not afraid of, and wants hard work. High pressure and intensity are the type of environments I can thrive in. I'd be bringing strong communication skills and knack for problem-solving. Proven ability to build relationships with both customers and team members, ensuring satisfaction and loyalty. Quick to adapt and always ready to handle challenges with positive attitude. Driven to improve processes and deliver exceptional service.

Customer Service Manager at Islamic Relief (2024-12 – 2025-03)

• Maintained an in-depth understanding of company products and services, providing accurate information to customers and team members.
• Organised and chaired weekly team meetings to discuss performance metrics, sharing best practices and addressing challenges.
• Managed multiple services simultaneously alone during busy periods.

Dental Receptionist at Grange Dental Practice (2024-12 – 2025-03)

• Answered incoming calls, handled inquiries, and provided detailed information about dental services offered.
• Answered patients' questions in person, by email, or by phone.
• Greeted patients upon arrival, providing a warm and welcoming atmosphere in the dental practice.
• Maintained accurate and up-to-date patient records, adhering to confidentiality regulations and data protection laws.
• Hands on experience shadowing the Dentist and the Dental Nurse.

A-Levels – Dixons Sixth Form (2023-09 – 2025-08)

GCSEs – Beckfoot Upper Heaton (2018-09 – 2023-08)