Victoria Sobala

Friendly, reliable and hardworking hospitality professional with experience in food and beverage service at LEGOLAND Windsor Resort Hotel, bar service in a local pub and customer service within a hotel environment. Confident serving customers, handling enquiries and working collaboratively in busy, fast-paced settings. Experienced in delivering positive customer experiences, communicating with people from diverse backgrounds and maintaining a professional approach during peak periods.

Adaptable, quick to learn and eager.

Food & Beverage Assistant at LEGOLAND Windsor Resort Hotel (2022 – 2025)

• Deliver friendly and efficient food and beverage service in a busy hospitality environment catering to large numbers of guests.
• Assist customers with enquiries and service requests, helping create an enjoyable and welcoming experience.
• Work collaboratively with colleagues to maintain efficient operations during peak periods and high-volume service.
• Communicate confidently with guests from diverse backgrounds, adapting my approach to meet their needs.
• Demonstrate flexibility, professionalism and organisation while balancing multiple tasks in a fast-paced environment.
• Respond to customer queries calmly and help resolve issues to maintain high standards of service.

Bar Staff at Local Pub (2023 – 2024)

• Provide friendly customer service in a busy pub environment, responding to customer requests and enquiries.
• Support bar operations and beverage service while maintaining an efficient and welcoming atmosphere.
• Handle financial transactions accurately and efficiently.
• Work effectively under pressure during busy trading hours, prioritising tasks and maintaining professional service.
• Communicate clearly with customers and colleagues to support smooth day-to-day operations.

Summer Camp Leader (2021 – 2025)

• Supervised groups of children responsibly, maintaining a safe, organised and welcoming environment.
• Communicated effectively with children, parents and colleagues from a range of backgrounds.
• Planned and delivered engaging activities while managing responsibilities and responding to changing needs.
• Demonstrated initiative, teamwork, leadership and the ability to remain calm under pressure.

LLB in Law (2024-09)

A Levels in English Literature, Law, Religious Studies, Polish – St Joseph's Catholic High School (2024)

Extended Project Qualification – St Joseph's Catholic High School (2024)