Warren Reilly

Luxury guest experience and events professional specialising in premium client service, live hosting and relationship building across international hospitality, cultural institutions and luxury retail environments. Experienced in representing prestigious brands, delivering VIP experiences and creating memorable customer journeys through exceptional communication and personalised service.

Activities Host → Acting Activity Manager at Celebrity Cruises (2025-01 – 2026-04)

• Delivered premium guest experiences and hosted daily events for international guests, creating engaging and memorable moments through confident presentation and exceptional client service.
• Progressed into an Acting Activity Manager role, supporting the oversight of entertainment programming for 3,000+ guests in a fast-paced, high-pressure environment.
• Led the delivery of premium and high-profile events, including Elite, Elite Plus, and Zenith Captain's Club functions, concierge events, and officer-hosted experiences.
• Acted as a lead presenter and visible host across major onboard programming, maintaining strong stage presence and audience engagement.
• Progressed from on-screen presenter to scripting and leading the Celebrity Cruises Daily Show, delivering daily highlights as a key presenter alongside the Cruise Director.
• Collaborated with the Cruise Director and senior leadership team to coordinate event delivery, resolve operational challenges, and improve workflow efficiency.
• Collaborated with senior leadership teams including Hotel Director and departmental managers to support operational planning, guest experience initiatives and event delivery.
• Supported event planning, scheduling logistics, and administrative coordination, developing operational event experience.
• Built strong relationships with high-value guests, contributing to consistently positive guest feedback and overall satisfaction

Promotion Host & Luxury Boutique Specialist at Starboard Cruise Services (Celebrity Edge Concession) (2024-02 – 2024-08)

• Hosted luxury shopping experiences, brand seminars and exclusive events for international guests.
• Delivered presentations and client experiences for prestigious Maisons including Bvlgari, Cartier, Rolex and the What Goes Around Comes Around (WGACA) vintage Louis Vuitton collection.
• Guided guests through the history, craftsmanship and heritage of iconic luxury products using engaging storytelling and live presentations.
• Built strong relationships with high-value international clientele while supporting premium sales and brand engagement.

Associate Creative Director (Freelance) at The Mixed Museum (2022-10 – 2024-01)

• Supported creative direction and delivery of digital exhibitions and public programmes.
• Coordinated public programmes and events.
• Managed relationships with partner organisations and contributors.
• Supported project planning, marketing and audience engagement.
• Assisted in planning and execution of talks, workshops, and cultural events.
• Represented the organisation at launches and industry events.
• Contributed to audience engagement strategy and creative campaigns.

Retail Supervisor (Part-Time) at Victoria and Albert Museum (2022-05 – 2024-01)

• Led team operations within a high-profile cultural retail environment.
• Delivered customer experiences aligned with exhibitions and museum storytelling.
• Supported staff training, performance management, and daily operations.
• Contributed to visual merchandising and retail strategy.

Waterloo Station Seasonal Sales Assistant at Lush (2024-11 – 2025-01)

• Delivered high-energy customer engagement during peak trading periods.
• Conducted product demonstrations and consultations to drive sales.
• Maintained strong visual and brand standards.

Sales Advisor & New Starters Mentor at H&M (2017-09 – 2022-05)

• Delivered customer service in a high-volume retail environment.
• Supported onboarding and mentoring of new team members.

Design Intern & Administrative Assistant at Twisted Tailor (2020-01 – 2020-03)

Supported design and production processes, including administrative coordination and sample management.

Catwalk Show Assistant & Brand Representative at Fashion Scout / London Fashion Week (2019-07 – 2020-02)

Assisted with backstage coordination and front-of-house operations during London Fashion Week, supporting luxury fashion presentations in a fast-paced live production environment.

Design Intern / Studio Assistant at Christopher Farr Cloth (2018-06 – 2018-08)

Supported studio operations, client-facing tasks, and production workflow.

Printed Textiles Studio Assistant at Keeler Gordon Studio (2018-05 – 2018-05)

Assisted in textile production processes and hands-on design execution.

Graduate Researcher at Helen Storey Foundation (2017-10 – 2019-09)

Contributed to collaborative creative research across fashion, science, and public engagement.

Assistant Costume Maker & Pattern Cutter at Mahogany Carnival Arts (2013-01 – 2015-12)

Supported costume production for large-scale cultural events and performances.

BA (Hons) in Textiles in Practice – Manchester Metropolitan University

Foundation Diploma in Art & Design – Kingston University

Pattern Cutting ABC Level 1 Award – Fashion Technology Academy