Youssef Ashour

Account and client relationship manager with 5+ years driving revenue growth and retention across B2B accounts in the Middle East and the UK. I own the full commercial relationship, from winning trust and growing existing accounts through upselling and cross-selling, to protecting renewals and hitting growth targets. I combine a consultative, relationship-led sales approach with a genuine Microsoft cloud and data background, and I am native Arabic and fluent English.

Comfortable selling and supporting technology solutions to both business and technical stakeholders across the GCC region.

International Account Manager at Valpak Ltd (2025-02 – Present)

• Own the full commercial relationship for a portfolio of 50+ B2B accounts, driving revenue growth across the book from onboarding through renewals.
• Grew and upsold three accounts within six months by identifying expansion opportunities and running consultative, value-led conversations rather than waiting for renewals.
• Built a Power BI reporting framework that automated 12 reports and cut turnaround by 30%, surfacing account growth opportunities and supporting data-led commercial planning.
• Redesigned client onboarding, cutting inbound queries by roughly 40% and getting new accounts to value faster.
• Coordinate four internal teams and mentor two junior analysts as the account lead.

Technical Account Manager, Microsoft Cloud (Enterprise EMEA) at Concentrix (2021-06 – 2023-09)

• Managed enterprise client relationships across the Microsoft cloud portfolio (Azure, Microsoft 365, Entra ID, Intune, Dynamics 365), partnering with Microsoft Sales and Product teams to grow and protect key accounts.
• Sustained 97% CSAT over 2+ years, protecting revenue and deepening long-term client relationships.
• Acted as the client's advocate and identified opportunities to expand product adoption within accounts.

IT Support Specialist at University of Portsmouth (2023-09 – 2025-02)

• Supported 25,000+ users across Microsoft 365 and Azure rollouts with an 82% first-contact resolution rate, building client-facing technical knowledge relevant to selling and supporting technology solutions.
• Cut repeat incidents by 15% through root cause analysis, working to ITIL principles.

Client Support Adviser, B2B and Consumer (Telecom) at Vodafone (via partner) (2019-07 – 2021-06)

• Managed 60+ daily B2B and consumer relationships in the telecom sector, ranking in the top 10% for satisfaction and reducing repeat contacts by 12%.

MSc in Information Systems – University of Portsmouth (2023 – 2024)

BSc in Business Information Systems – Cape Breton University (2014 – 2018)