Zara Arshad

A highly organised and personable customer service professional with over eight years' experience across healthcare, retail, administration and customer-facing environments. Experienced in managing busy clinics, delivering exceptional customer care, coordinating appointments and resolving complex enquiries. Completed a BSc (Hons) in Optometry, demonstrating excellent attention to detail, communication and problem-solving skills.

A fast learner with a proactive, can-do attitude who enjoys taking ownership and consistently delivering a high standard of service.

Optical Assistant at Boots Opticians (2024-01 – Present)

• Managed a busy optometry clinic, ensuring appointments ran efficiently and patients received an excellent experience.
• Performed pre-screening tests including auto-refraction, tonometry, OCT imaging and visual fields.
• Verified spectacles against the optometrist's prescription before collection, maintaining an excellent record with no returns due to verification errors.
• Dispensed spectacles, advised patients and maintained accurate confidential records in line with GDPR.
• Worked closely with optometrists and dispensing opticians to ensure smooth clinic operations.

Optical Assistant at Boots Opticians (2019-10 – 2021-01)

Care Assistant at Helping Hands (2023-09 – 2024-06)

• Delivered person-centred care within clients' homes.
• Administered medication, maintained accurate care records and built trusted relationships.
• Maintained excellent attendance, completing all scheduled home visits reliably.

Transport Administrator (Temporary) at Arla Foods (2023-03 – 2023-09)

• Coordinated transport queries and maintained accurate stock and logistics data.

Customer Service Advisor (Temporary) at Royal Mail (2023-02 – 2023-03)

• Handled high volumes of customer enquiries across multiple systems.
• Resolved complaints professionally whilst maintaining excellent customer service.
• Responded to and resolved customer and operational enquiries.
• Worked effectively in a fast-paced environment whilst meeting strict deadlines.

Contract Administrator (Temporary) at SBFM (2022-06 – 2023-01)

• Managed contracts, supported recruitment and supervised teams.
• Ensured compliance with health and safety procedures.

Manager at Top Style (Family Business) (2010-01 – 2019-01)

• Managed daily operations including staffing, stock, budgets and customer service.
• Introduced an Employee of the Month initiative to improve morale and recognise outstanding performance.
• Negotiated with suppliers and resolved customer complaints.
• Helped maintain high standards of presentation, cleanliness and stock availability within the fresh department.

Customer Service Advisor at Capita (NHS & O2) (2017-01 – 2019-01)

• Exceeded sales and performance targets.
• Completed additional training to become a Floor Walker supporting colleagues.
• Recognised for strong performance and offered a Team Leader position.
• Trained new starters and maintained accurate customer records.

Customer Service Assistant at Morrisons (2015-11 – 2017-02)

• Worked across the fresh food department and checkouts, providing friendly and efficient customer service.
• Assisted customers with product enquiries, stock availability and locating items throughout the store.
• Operated checkouts accurately whilst handling payments and maintaining excellent customer service.
• Helped maintain high standards of presentation, cleanliness and stock availability within the fresh department.

BSc (Hons) in Optometry – University of Bradford (2022-01 – 2026-12)

Access to HE Diploma in Science & Engineering (2010-01 – 2019-12)

BTEC Level 3 in Science & Engineering (2025-09)

GCSEs in English, Maths, Science, Business and Geography