Stavros Aivalis

Customer service, back-office, technology

Seasonal Work

Dome Resort, Hellenic Seaways, Akti, Koukounari Apartments

• Tickets, Reservations, Registry, Guest service.

Back-office Specialist — Foundever 

Dec 2023 – Apr 2025 (remote)

• Organized and digitized documentation and internal files.
• Verified records for accuracy and ensured efficient data flow.
• Maintained electronic and physical archive systems.
• Coordinated with Sales, Invoicing, Accounting, Logistics.
• Resolved workflow issues and escalations.
• Handled high-priority cases and ensured customer satisfaction.

Customer Experience Manager / Back-office — Soma Therapy Jan 2019 – now (remote)

• Led customer service team and improved communication standards. ∙ • Created client success strategies and managed client relationships. ∙ • Maintained filing systems and ensured data accuracy.
• Supported multi-department operations and issue resolution.

Customer Service — Various Call Centers 

Sep 2018 – Oct 2020 (hybrid)

• Provided assistance to adults with Autism Spectrum Disorder.
• Conducted statistical and psychological research tasks. ∙ • Handled refunds, updated client records, and processed inquiries. ∙ • Managed CRM logs and improved workflow efficiency.

Support Specialist — Teleperformance Greece Feb 2017 – May 2018

• Supported customers across phone, chat, and email.
• Managed documentation and verified case accuracy.
• Resolved escalations in collaboration with internal teams.

Carer — Marcus and Marcus 

Oct 2014 – Jun 2015

• Provided daily care to adults with Autism Spectrum Disorder.
• Monitored medication schedules and client well-being.
• Assisted with mobility and daily routines.

Passenger Service — Menzies Aviation 

Oct 2013 – Oct 2014

• Assisted first-class passengers with check-in and special services.
• Verified travel documentation and coordinated premium requests.

BA in Computer Science – University of the People (2023)