Mohammad Azmi Shidqi

A seasoned professional with extensive experience in administration, teamwork & strategic management, aiming to enhance coordination & leadership skills as Head of Administration & educational personnel. Skilled in streamlining operational processes & fostering effective communication in a dynamic setting. Prepared to contribute to & support the growth of a forward-thinking organization.

Administrative Head at LPK Gemilang (2021-10 – 2026-03)

• Maintaining document compliance by creating & updating records & files
• Monitoring practice material inventory & placing orders when supplies are low
• Delivering top-notch administrative support to staff, enhancing institutional operations
• Managing & optimizing the schedule of meetings & appointments, resolving conflicts to allow ample time for preparation, follow-up, & planning for institutional leadership
• Handling administrative tasks & financial reports for the institution
• Successfully assisted in organizing over 42 programs for Ministries & Government Agencies in culinary arts & hospitality management

Regional Operations Manager at Community Gaming, Inc. (2019-11 – 2021-11)

• Design & manage the format, structure, & schedule for over 70 events in Southeast Asia & Europe
• Develop & implement regulations, policies, & event rules
• Thoroughly evaluate event outcomes to identify areas for performance improvement
• Oversee the event budget to ensure alignment with financial plans
• Minimize technical errors by assessing team performance trends
• Recruit & train operational team members to enhance efficiency & effectiveness

Call Center Supervisor at PT. Megaxus Infotech (2018-10 – 2019-10)

• Utilize CRM software to manage documents & customer databases
• Oversee employee performance to ensure the achievement of accurate sales & productivity goals
• Set a target of 50 calls per shift & monitor performance targets for call center partners
• Enhance the quality of employees in call centers
• Boost efficiency & productivity through effective staff training on customer service protocols & call resolution techniques
• Conduct a monthly performance review with representatives to identify service gaps
• Assign tasks to administrative staff to organize & improve service efficiency

Natural Sciences – Pancasila High School (2017)