Ananda Ferisal

Travel operations and guest experience professional with 10+ years of hands-on frontline and operational experience across Yogyakarta, Bali and Nusa Penida. Progressed from driver/tour guide to tour leader and operations coordination, managing bookings, guest communication, transportation, activities, vendors and field teams. Strong in destination storytelling, guest engagement, problem solving, upselling and digital administration, with experience serving international travelers and coordinating local tourism partners.

Tour Operations Coordinator / Tour Leader / Administration at Local Tour Operator - Nusa Penida, Bali (2022-01 – Present)

Managed and coordinated approximately 10 bookings per day, serving approximately 1,000 guests per month across multiple booking channels, working directly with guests, team members and external tourism partners.

• Coordinated end-to-end guest journeys, including pre-arrival communication, hotel pickup arrangements, fast-boat coordination, Nusa Penida transportation, activities and tour completion.
• Communicated directly with international guests in English and coordinated drivers, fast-boat operators, snorkeling/diving providers, restaurants, photographers and other tourism vendors.
• Delivered engaging destination commentary and storytelling, explaining local history, legends, cultural context and interesting facts while creating a positive and enjoyable atmosphere for guests.
• Used strong communication and storytelling skills to keep guests engaged throughout tours, turning destination visits into informative, enjoyable and memorable experiences.
• Assigned and coordinated operational tasks with team members and monitored execution to keep bookings running smoothly.
• Handled customer complaints, itinerary changes and unexpected operational issues, coordinating practical solutions in real time.
• Personally led selected tours and large groups, including groups of 50+ guests and approximately 10 vehicles.
• Upsold snorkeling, diving, private boat, airport transfer, additional tours and photography, with an estimated 60% conversion rate among relevant customers.
• Built a strong customer-service track record, with numerous 5.0/5.0 reviews and direct customer praise for clear communication, organization, helpfulness and service.

Tour Guide at Local Tour Operator, Bali (2018-01 – 2022-01)

Delivered private and shared tours across Bali for domestic and international travelers, combining frontline guest service with tour execution.

• Provided engaging explanations of destinations, local history, culture, legends and interesting facts while creating a friendly and enjoyable tour atmosphere.
• Managed direct guest communication, itinerary execution, transportation and coordination with local tourism providers.
• Handled on-tour changes and customer issues while maintaining a high-quality guest experience.

Tour Guide at Local Tour Operator — Yogyakarta (2016-01 – 2018-01)

Delivered private and shared tours across Yogyakarta, Central Java and East Java for domestic and international travelers.

• Provided destination storytelling and clear explanations of local history, culture, legends and points of interest.
• Managed transportation, itinerary execution and direct guest communication while adapting to changing on-tour requirements.

Diploma/Degree in Visual Communication Design (DKV) – Institut Seni Indonesia Yogyakarta (ISI Yogyakarta)