Fitria Irawan

Results-driven Human Resources Manager with over 10 years of progressive experience in the hospitality industry. Proven expertise in talent acquisition, employee relations, industrial relations, performance management, learning and development, compensation & benefits, payroll administration, and organizational development. Skilled in developing HR strategies that align with business objectives while fostering a positive workplace culture, improving employee engagement, and ensuring compliance with labor regulations.

Recognized for strong leadership, effective communication, and the ability to build high-performing teams that drive operational excellence and business growth. Currently preparing for broader operational leadership through the Individual Development Program (IDP) for Operational Manager

IDP Act. Operational Manager at Batiqa Hotel Jababeka (2024-01 – Present)

• Lead the Human Resources Department and align HR strategy with business objectives.
• Manage recruitment and manpower planning for all departments.
• Oversee onboarding, employee development, and succession planning.
• Manage performance appraisal systems and KPI implementation.
• Handle employee relations and industrial relations matters.
• Ensure compliance with Indonesian labor regulations.

HR Manager at Batiqa Hotel Jababeka (2019-01 – 2024-12)

• Lead the Human Resources Department and align HR strategy with business objectives.
• Manage recruitment and manpower planning for all departments.
• Oversee onboarding, employee development, and succession planning.
• Manage performance appraisal systems and KPI implementation.
• Handle employee relations and industrial relations matters.
• Ensure compliance with Indonesian labor regulations.
• Supervise payroll, BPJS administration, compensation & benefits.
• Familiar with HRIS
• Prepare HR budget and monthly management reports.
• Build employee engagement initiatives and positive workplace culture.

HR Manager at Java Palace Hotel (2018-01 – 2019-12)

• Managed all Human Resources operations.
• Developed HR policies and Standard Operating Procedures.
• Oversaw recruitment, promotion, transfer, and termination processes.
• Supervised payroll and employee benefits.
• Implemented performance appraisal and KPI systems.
• Managed industrial relations and government compliance.
• Led employee engagement and training programs.
• Reported HR performance directly to Management.

Assistant HR Manager at Java Palace Hotel (2016-01 – 2018-12)

• Assisted the HR Manager in daily HR operations.
• Coordinated recruitment and selection activities.
• Managed personnel administration and employee records.
• Conducted onboarding and orientation for new employees.
• Organized employee training and development programs.
• Monitored attendance, leave, overtime, and disciplinary actions.
• Maintained employee relations and internal communication.
• Prepared HR reports and documentation.

General Affair at Java Palace Hotel (2015-01 – 2016-12)

• Managed General Affairs operations.
• Supervised office facilities and company assets.
• Coordinated vendor management.
• Maintained vehicle maintenance and operational support.
• Controlled GA operational budget.
• Managed company inventory and administration.
• Supported cross-department operational requirements.

Front Desk Agent at Swissbelhotel Mangga Besar (2014-01 – 2015-12)

• Handled guest check-in and check-out.
• Delivered excellent customer service.
• Managed reservations and guest inquiries.
• Coordinated with Housekeeping and other departments.
• Operated Front Office Property Management System (PMS).
• Handled cashiering and guest transactions.
• Resolved guest complaints professionally.
• Maintained guest satisfaction and service quality.

Bachelor in Travel Business Management – STP Bandung Enhaii (2010-01 – 2014-12)