Geanea Hall

People-centered operations professional with 10+ years of progressive experience across healthcare, behavioral health, public service, and startup environments, including People Operations responsibilities. Experienced in employee lifecycle support, onboarding and training, manager and employee support, performance-management coordination, compliance, documentation, reporting, and cross-functional operations. Known for identifying operational gaps, improving workflows, creating practical structure, and supporting reliable employee and team experiences.

Developing additional capability at the intersection of People Operations, HR technology, and responsible, human-centered AI.

Virtual Care Coordinator at Mount Sinai Health System (2026-01 – Present)

• Monitor 12–16 patients simultaneously through AvaSure across individualized safety risks, maintaining continuous attention, accurate documentation, and timely escalation.
• Process nursing-requested monitoring admissions and maintain patient notes, event records, shift logs, and clear handoffs for incoming staff.
• Contribute to monthly operational-improvement discussions and collaborate with clinical staff in a high-stakes virtual patient-safety environment.

Clinical Operations / Virtual Front Desk Associate at Willow Behavioral Health (2024-05 – 2025-04)

• Operated independently in a fast-paced behavioral-health startup, managing front-office and digital workflows for a remote provider team while expanding into referral coordination and patient follow-up.
• Served as first point of contact for 50+ patients weekly, balancing responsive support, accurate documentation, check-in and payment workflows, referrals, and no-show follow-up.
• Trained employees and Operations Managers on front-office systems, digital workflows, and coverage procedures to support consistent operations.
• Recommended expanding the existing Doxy provider-availability workflow to nurse practitioners and physicians so front-desk staff could more easily identify provider coverage and availability; the recommendation was implemented.

Program Associate, Bronx Children's Mobile Crisis Team at VNS Health (2018-07 – 2024-09)

• Partnered with managers and HR on onboarding and offboarding clinical staff, employee documentation, credentialing, compliance, and day-to-day employee support in a high-urgency behavioral-health program.
• Supported a four-month performance-improvement process through recurring employee check-ins, progress documentation, manager feedback coordination, and peer coaching through successful completion.
• Designed and delivered a two-day virtual operations training for incoming managers and Program Associates across Queens and Brooklyn Mobile Crisis programs; leadership retained the materials for future onboarding.
• Expanded and maintained an Excel case tracker as reporting requirements evolved, adding filters, visual status indicators, outcomes, ZIP codes, and school-district data to improve retrieval, tracking, and monthly reporting.
• Used underlying tracker data to investigate a monthly-report discrepancy, identify incorrectly entered formulas, correct the issue, and verify that totals matched.
• Initiated and facilitated recurring Program Associate collaboration meetings for peer support, troubleshooting, resource sharing, suggestions, and cross-program knowledge exchange.
• Supported an employee Training Academy by managing registrations and training assignments, co-maintaining the tracker, answering staff questions, and creating warm, informative employee communications and reminders.

Program Associate, Bronx Geriatrics Mental Health at VNS Health (2018-07 – 2020-06)

• Supported a first-time office intern as the primary day-to-day resource, coordinating HR/IT onboarding and offboarding, Workday and timesheet support, system access, documentation, training, and workplace guidance.
• Digitized and organized 250+ legacy paper client records into searchable electronic and PDF files during the COVID-driven transition to remote work, improving accessibility and preserving operational continuity.
• Maintained medical-records documentation and administrative systems supporting a team of 10 social workers, helping keep client information organized and accessible while supporting reporting and audit readiness.

Administrative Assistant II, Comprehensive Care Program at VNS Health (2016-08 – 2018-06)

• Supported 6–7 social workers and program leadership by maintaining client records, documentation workflows, filing systems, and daily administrative operations in a high-volume public-health program.
• Conducted monthly chart audits using Excel to monitor 30-, 60-, and 90-day documentation requirements, identify missing records, and follow up with case staff to support compliance.
• Maintained demographic and program data in Climate, managing enrollment records, case files, and data validation to support accurate monthly reporting and regulatory recordkeeping.

Eligibility Specialist at NYC Human Resources Administration (2015-04 – 2016-04)

• Handled high-volume SNAP, Medicaid, Cash Assistance, and other public-benefit inquiries, reviewing city and state systems to provide accurate case and eligibility guidance while protecting confidential information.
• Researched case issues and documentation requirements and routed complex matters to appropriate HRA or Medicaid offices for resolution.

Bachelor of Arts in Forensic Psychology – CUNY John Jay College of Criminal Justice

Certificate in Medical/Clinical Assistant – Wood Tobé-Coburn School