Abdul Baasith

Customer Operations and Payment Operations professional with nearly 5 years of experience delivering exceptional customer support, resolving complex payment and transaction issues, and optimizing operational processes. Experienced in merchant support, payment reconciliation, customer onboarding, technical troubleshooting, and cross-functional collaboration. Skilled at investigating reporting discrepancies, managing payment workflows, and using Salesforce CRM to deliver timely, accurate resolutions while maintaining a strong focus on customer experience and operational excellence.

Payment Specialist at Toast Inc (2024-11 – 2026-03)

• Investigated and resolved complex payment issues, including failed transactions, missing deposits, and credit card disputes.
• Managed payment processing workflows ensuring timely and accurate transactions.
• Managed deposit reconciliation, ensuring timely and accurate merchant settlements.
• Executed deposit reconciliation, achieving timely and accurate merchant settlements.
• Facilitated new restaurant onboarding and system setup, optimizing POS configuration, user access, and payment workflows.
• Explained invoice discrepancies, sales report mismatches, and payout queries with clear, customer-friendly communication.
• Resolved cash drawer variances by auditing POS activity and assisting with reconciliations.
• Maintained detailed case logs and escalated technical concerns via Salesforce, ensuring smooth cross-functional hand-offs.
• Coordinated cross-functional teams to enhance payment reconciliation processes.

Support Analyst at Deloitte (2024-04 – 2024-10)

• Supported Deloitte internal users with time and expense entry, addressing queries related to American corporate card expenses to enhance user experience.
• Resolved SWIFT-related queries and conducted invoice workflow checks to ensure seamless engagement processes via SWIFT Launchpad.
• Collaborated with cross-functional teams to resolve technical issues efficiently.
• Collaborated with cross-functional teams to efficiently resolve technical issues, improving overall service delivery.
• Resolved SWIFT-related queries, including invoice workflow checks, and supported engagement-related queries via SWIFT Launchpad.

Associate Dispatch Executive at Oracle (2022-05 – 2023-05)

• Assisted global users in shipping hardware parts from Oracle, ensuring timely delivery.
• Paying attention to details and assisting users as per the priority by shipping the part they request making sure to select the correct delivery methods so the product reaches on time.
• Collaborated with inventory and delivery teams to enhance customer experience through efficient part shipping.

Customer Experience Executive at Furlenco (2021-07 – 2022-04)

• Resolved B2C customer issues with rented products, enhancing overall customer satisfaction.
• Collaborated with inventory and delivery teams to ensure timely product delivery, improving customer experience.
• Managed order processing and ensured timely delivery of products to enhance customer satisfaction.
• Addressed customer inquiries using effective communication and problem-solving, fostering positive relationships.
• Participated in UNLMTD, a company pilot batch, contributing to its rollout and early execution.

Operations Associate at The Portraits Company (2020-04 – 2021-07)

• Managed end-to-end operations, ensuring quality checks and efficient final delivery handling to meet customer expectations.
• Delivered customer support by proactively connecting with clients and providing regular updates on order status, enhancing client communication.
• Streamlined daily operations by coordinating workflow processes and ensuring timely completion of tasks.
• Streamlined daily operations by coordinating workflow processes, ensuring timely task completion and improving overall operational flow.
• Delivered consistent customer support by proactively connecting with clients and providing regular order status updates.

Bachelors of Business Administration in Marketing – Amity Global Business School (2021-05)