Agnus Paul

HR Operations professional with 5 years in Global People Operations (CHRO Office) at Wipro Limited, managing onboarding, transfers and offboarding across 6+ Business Units. Experienced in global pre-payroll processing, CTC and compensation verification, and employee master data audit. Sustained 97% SLA adherence and 98% CSAT on Tier 1-3 escalations in ServiceNow.

Led a global iCIMS to SAP SuccessFactors migration, resolving 250+ data conflicts monthly. Skilled in Power BI reporting and RCA-driven process improvement.

Senior HR Executive - Onboarding Audit & Global Payroll Pre-Processing - Wipro Limited - Bengaluru

(2024-02 - 2026-05)

Global People Operations, CHRO Office

• Data integrity: Audited new-hire master data (Date of Joining, band, Date of Birth, nationality, currency) for accuracy and completeness, preventing downstream payroll discrepancies.
• Payroll pre-processing: Executed pre-payroll audit for global geographies, cross-verifying compensation data before release to the payroll processing team.
• Compensation compliance: Verified CTC structures and monthly, quarterly and annual components (HRA, allowances, bonus pay-outs) against approved salary stacks and grade guidelines before payroll cut-off.
• Verification: Performed document and background verification checks, including I-9 verification for US hires, as part of the onboarding audit.
• Case management: Owned Tier 1-3 HR escalations in ServiceNow across 6+ Business Units, coordinating with HR, IT and Finance and maintaining confidentiality; sustained 97% SLA adherence and 98% CSAT.
• HRIS migration: Led global migration from iCIMS to SAP SuccessFactors (RCM/ONB), resolving 250+ data mapping issues monthly with zero disruption to active hiring pipelines.
• Process improvement: Ran Root Cause Analysis on recurring service gaps; built SOPs and workflow improvements that cut manual touchpoints by about 40%.
• Reporting: Built and maintained monthly Power BI KPI dashboards across all HR service queues, giving management visibility on SLA and compliance performance.

People Ambassador - Campus Operations & Candidate Experience - Wipro Limited - Bengaluru

(2021-08 - 2024-01)

Global People Operations, CHRO Office

• Volume operations: Managed end-to-end lifecycle operations for 50,000+ engineering graduates annually: assessments, offer management, document verification and onboarding logistics.
• Compliance: Monitored assessment integrity and conducted document audits, with zero compliance breaches during tenure.
• Process design: Ran RCA on process failures; built SOPs and KPI frameworks that strengthened operational controls.
• Team leadership: Mentored 10 junior HR executives as acting Team Lead, cutting average ramp-up time by about 30%.

Executive PG Diploma in Business Management (EPGDBM) - Business Management - Symbiosis International University (2024)

Bachelor of Business Administration (BBA) - Finance - Acharya Institute of Graduate Studies (2021)