Ajas Mathew
Dedicated hospitality professional with 7+ years of experience in luxury hotels, resorts, and international cruise lines
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About
Dedicated hospitality professional with 7+ years of experience in luxury hotels, resorts, and international cruise lines. Skilled in delivering exceptional guest service, handling high-pressure environments, and supporting smooth F&B operations. Recognized for strong communication, problem-solving, and team collaboration skills that consistently enhance guest satisfaction and service quality.
Experience
Restaurant Waiter - Celebrity X Cruises (Royal Caribbean Group) - Miami, United States
(2024-05-01)
- Delivered exceptional customer service, creating memorable dining experiences for guests.
- Maintained in-depth knowledge of menu items and daily specials to provide accurate recommendations.
- Coordinated closely with kitchen staff to ensure timely and precise food delivery.
- Assisted guests with inquiries and resolved dining-related issues quickly and professionally.
- Prepared and maintained table settings, ensuring a clean, welcoming environment at all times.
- Processed orders efficiently using POS systems, ensuring accuracy in billing and transactions.
- Trained and mentored new staff on service standards and restaurant protocols.
- Handled guest complaints diplomatically, ensuring positive outcomes in line with company policies.
- Maintained cleanliness and hygiene throughout the dining area, ensuring high service standards.
F&B Expert - Marriott Resort Palm Jumeirah - Dubai, United Arab Emirates
(2022-12-01 - 2024-04-30)
- Provided personalized dining experiences in a high-end resort.
- Assisted in staff training and service standard implementation.
- Promoted menu specials and optimized upselling opportunities.
F&B Expert - One & Only Royal Mirage Hotel - Dubai, United Arab Emirates
(2018-10-01 - 2022-08-30)
- Maintained exceptional guest service in luxury hotel dining.
- Resolved guest concerns politely and professionally.
- Supported team in achieving daily service targets.
F&B Associate - Hyatt Regency - Chennai, India
(2017-11-01 - 2018-07-31)
Trainee Captain - Sheraton - Hyderabad, India
(2017-04-01 - 2017-10-31)
Industrial Exposure Training
(2015-04-01 - 2015-10-30)
Education
B.Sc. - Hotel Management & Catering Science - Holy Cross Institute of Management (2014-07-01 - 2017-08-31) Calicut, India
