Pinki Borkar
Guest Services Professional with 12+ years of experience in luxury hotels and international cruise lines
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About
Guest Services Professional with 12+ years of experience in luxury hotels and international cruise lines. Expertise in guest relations, front office operations, passenger billing, and conflict resolution. Proven ability to deliver high-quality customer service in fast-paced, multicultural environments. Strong track record of improving guest satisfaction and managing high-volume operations.
Experience
Event & Group Coordinator - Chitra Event - India
(2025-09)
- Coordinated event planning, timelines, and execution
- Managed budgets and resource allocation
- Collaborated with vendors and clients to meet project goals
- Monitored project progress and ensured deadlines were met
- Reviewed contracts and maintained project documentation
- Collected and analyzed client feedback
Guest Service Associate - Margaritaville at Sea Cruise - USA
(2024-10 - 2025-03)
- Managed front desk operations and guest inquiries
- Processed embarkation documentation and registrations
- Handled billing, payments, and account settlements
- Supported pursers with check-in and check-out
- Maintained lost & found records
- Performed night audit duties
Guest Relation Manager - Novotel Hotels & Resorts - India
(2023-08 - 2024-05)
- Managed daily hotel operations as Manager on Duty
- Resolved guest complaints to ensure satisfaction
- Coordinated with departments for smooth operations
- Supervised lobby and guest flow management
Guest Services Associate - Disney Wish Cruise Line - USA
(2022-05 - 2022-12)
- Delivered high-quality service at reception desk
- Managed guest accounts, billing, and transactions
- Issued cabin keys and handled replacements
- Maintained guest records and service logs
Guest Services Associate - Cordelia Cruise (Apollo Group) - Singapore
(2021-09 - 2021-11)
- Assisted passengers with check-in and documentation
- Managed billing, deposits, and cash transactions
- Responded to guest queries and service requests
- Maintained security and front desk operations
Hotel Manager - Lotus Inn Hotel (OYO) - India
(2018-11 - 2019-03)
- Managed hotel operations and staff
- Supervised front office and housekeeping teams
- Resolved guest complaints and improved satisfaction
- Ensured compliance with operational standards
- Supported revenue growth through service improvements
Education
HSSC - Smt. Chandrabhaga Tukoba Naik Higher Secondary School
SSC - Guardian Angel High School
