Ambika Bhatt
Dedicated and customer-focused hospitality professional with over 10 years of experience in front office operations, guest relations, team leadership and hotel administration
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About
Dedicated and customer-focused hospitality professional with over 10 years of experience in front office operations, guest relations, team leadership and hotel administration. Proven ability to deliver exceptional guest experiences and achieve operational excellence.
Experience
Front Office Manager - Hotel Dewa Retreat - Tapovan, Rishikesh, Uttarkhand
(2021-01)
- Manage all front office operations and daily activities.
- Supervise, train and motivate front office staff.
- Handle guest complaints and ensure high guest satisfaction.
- Oversee reservations, room allocation, check-in/check-out and billing.
- Coordinate with housekeeping, F&B and other departments.
- Monitor occupancy, revenue and prepare daily operational reports.
Front Office Executive / Front Office Manager - Hotel Eqbal Inn - Patiala, Punjab
(2015-01 - 2020-12)
- Managed daily front office operations and staff performance.
- Handled reservations, guest registrations, billing and cashiering.
- Ensured excellent guest service and resolved guest issues.
- Coordinated with all departments to ensure smooth operations.
- Achieved guest satisfaction and operational targets.
Front Office Assistant - Fortune Park Klassik - Ludhiana, Punjab
(2014-01 - 2015-12)
- Assisted in check-in/check-out and room allocation.
- Managed reservations and handled guest inquiries.
- Maintained guest records and handled telephone operations.
- Supported daily administrative and operational tasks.
Education
B.Sc. - Hotel Management - Chandigarh (2013)
