Front Office Executive - Country Inn & suites By Carlson - Haridwar, UK
(2005-01 - 2005-10)
- Responsible for daily administration, meeting and greeting visitors, dealing with guests' queries and complaints, and booking rooms.
- Motivate and develop the Reception team to ensure smooth functioning of the department and promote teamwork.
- Be knowledgeable about daily hotel operations, check daily event sheets, bulletin boards and be up to date with all changes, new procedures and events.
- Ensure immediate and prompt guest attention to all guest concerns and complaints
Front Office Asst. - Pioneer Hotel - United Kingdom
(2005-10 - 2007-10)
- Handle all duties according to hotel policies, procedures, internal rules and standards. Conform to cash handling procedures at all times.
- Be knowledgeable about daily hotel operations, check daily event sheets, bulletin boards and be up to date with all changes, new procedures and events.
- Have knowledge about room rates, packages, discounts and promotions and know how to handle each.
- Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel.
- Follow all cash handling and banking procedures to check out all customers efficiently.
- Answer the phones according to the standards of proper etiquette and as fast as possible (no more than three rings). Know how to handle safe deposit boxes.
Front Office Manager - Hotel Le Grand - Haridwar
(2007-11 - 2011-10)
- Maintain high standards of customer services at the Reception desk so that customers' expectations are consistently exceeded.
- To maintain Front Office log book and shift reports.
- Respond to inquiries and resolve problems in an effective manner.
- Ensure all guests receive a swift, smooth, professional and friendly check in and check out
- Ensure quality in all aspects of the job
Hotel Manager - Hotel Gold Radiance - Haridwar
(2011-10 - 2017-06)
- Work with all OTA, Taking booking and make good offer
- Follow up to ensure guest satisfaction
Resort Manager - God`s Own Country Resort - Kerala
(2017-06 - 2019-12)
- Maintain high standards of customer services at the Reception desk so that customers' expectations are consistently exceeded.
- To maintain Front Office log books and shift reports.
- Respond to inquiries and resolve problems in an effective manner.
- Ensure all guests receive a swift, smooth, professional and friendly check in and check out
- Ensure quality in all aspects of the job
Resort Manager - Anandvan Jungle Resort
(2020-01 - 2025-10)
- Recruiting, training and supervising staff
- Managing budgets
- Maintaining statistical and financial records
- Planning maintenance work, events and room bookings
- Handling customer complaints and queries
- Promoting and marketing the business
- Ensuring compliance with health and safety legislation and licensing laws.
Assistant General Manager - SPT Clark Inn Suites - Mandi, Himachal
(2026-02)
