Deepak Sidhu

I would like to work with a professionally managed company where I can enhance my skills and contribute towards the growth of the organization by my hard work and dedication.

Front Office Executive - Country Inn & suites By Carlson - Haridwar, UK

(2005-01 - 2005-10)

• Responsible for daily administration, meeting and greeting visitors, dealing with guests' queries and complaints, and booking rooms.
• Motivate and develop the Reception team to ensure smooth functioning of the department and promote teamwork.
• Be knowledgeable about daily hotel operations, check daily event sheets, bulletin boards and be up to date with all changes, new procedures and events.
• Ensure immediate and prompt guest attention to all guest concerns and complaints

Front Office Asst. - Pioneer Hotel - United Kingdom

(2005-10 - 2007-10)

• Handle all duties according to hotel policies, procedures, internal rules and standards. Conform to cash handling procedures at all times.
• Be knowledgeable about daily hotel operations, check daily event sheets, bulletin boards and be up to date with all changes, new procedures and events.
• Have knowledge about room rates, packages, discounts and promotions and know how to handle each.
• Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel.
• Follow all cash handling and banking procedures to check out all customers efficiently.
• Answer the phones according to the standards of proper etiquette and as fast as possible (no more than three rings). Know how to handle safe deposit boxes.

Front Office Manager - Hotel Le Grand - Haridwar

(2007-11 - 2011-10)

• Maintain high standards of customer services at the Reception desk so that customers' expectations are consistently exceeded.
• To maintain Front Office log book and shift reports.
• Respond to inquiries and resolve problems in an effective manner.
• Ensure all guests receive a swift, smooth, professional and friendly check in and check out
• Ensure quality in all aspects of the job

Hotel Manager - Hotel Gold Radiance - Haridwar

(2011-10 - 2017-06)

• Work with all OTA, Taking booking and make good offer
• Follow up to ensure guest satisfaction

Resort Manager - God`s Own Country Resort - Kerala

(2017-06 - 2019-12)

• Maintain high standards of customer services at the Reception desk so that customers' expectations are consistently exceeded.
• To maintain Front Office log books and shift reports.
• Respond to inquiries and resolve problems in an effective manner.
• Ensure all guests receive a swift, smooth, professional and friendly check in and check out
• Ensure quality in all aspects of the job

Resort Manager - Anandvan Jungle Resort

(2020-01 - 2025-10)

• Recruiting, training and supervising staff
• Managing budgets
• Maintaining statistical and financial records
• Planning maintenance work, events and room bookings
• Handling customer complaints and queries
• Promoting and marketing the business
• Ensuring compliance with health and safety legislation and licensing laws.

Assistant General Manager - SPT Clark Inn Suites - Mandi, Himachal

(2026-02)

Secondary - V.M.I College (1993)

Senior Secondary - V.M.I College (1995)

B.A. - Meerut University

One Year Course - Computer Hardware & Networking - STG International (1999)