Amit Sankhyan

A results-driven Assistant Training Manager with a proven track record in designing, implementing, and evaluating high-impact training programs. Skilled in e-learning tools, and performance metrics to drive organizational learning and talent development. Demonstrates strong leadership, communication, and strategic planning abilities with a focus on aligning training initiatives with business goals.

Adept at managing cross-functional teams, reducing onboarding time, and enhancing employee engagement through innovative learning strategies. Recognized for data-backed training improvements and building a culture of continuous learning.

AM-Training and Development - Net Impact Solutions Limited

(2023-03 - 2024-03)

• Developed training programs that increased employee performance and satisfaction by 78%.
• Collaborated with subject matter experts to create a curriculum with 6 modules, boosting learner retention by 25%.
• Implemented e-learning solutions, improving accessibility and flexibility for employees.
• Streamlined onboarding processes, reducing ramp-up time by 20% and enhancing retention rates by 18%.
• Provided coaching to a team of trainers, fostering professional development
• Evaluated training effectiveness using metrics like completion rates, test scores, and employee feedback, driving data-informed improvements in training initiatives.
• Partnered with and senior management to align training programs with key business goals and organizational priorities.
• Led the integration of instructional materials into the LMS, ensuring 100% compliance with mandatory training and enhancing employee knowledge retention by 30% in assessments.
• Conducted interactive workshops and training sessions on sales strategies and customer experience, resulting in high participant satisfaction and engagement, as well as improved performance metrics.

Senior Trainer - iEnergizer Pvt Ltd

(2021-06 - 2022-12)

• Developed training programs that increased employee performance and satisfaction by 78%.
• Collaborated with subject matter experts to create a curriculum with 6 modules, boosting learner retention by 25%.
• Implemented e-learning solutions, improving accessibility and flexibility for employees.
• Streamlined onboarding processes, reducing ramp-up time by 20% and enhancing retention rates by 18%.
• Provided coaching to a team of trainers, fostering professional development
• Evaluated training effectiveness using metrics like completion rates, test scores, and employee feedback, driving data-informed improvements in training initiatives.
• Partnered with and senior management to align training programs with key business goals and organizational priorities.
• Led the integration of instructional materials into the LMS, ensuring 100% compliance with mandatory training and enhancing employee knowledge retention by 30% in assessments.
• Conducted interactive workshops and training sessions on sales strategies and customer experience, resulting in high participant satisfaction and engagement, as well as improved performance metrics.

Trainer - Conneqt business solution

(2021-01 - 2021-05)

• Coordinated all logistics for training events, including scheduling, venue selection, and material preparation, ensuring seamless execution and optimal delivery of training programs.
• Assisted in the development and delivery of training content, ensuring alignment with organizational learning objectives and business goals.
• Assessed training outcomes, delivering feedback to trainers and suggesting improvements to enhance the effectiveness of future sessions.

Sr. Executive - Tech Mahindra Limited

(2019-12 - 2020-12)

• Managed a portfolio of client accounts, successfully recovering overdue balances through strategic negotiations and clear, effective communication.
• Conducted outbound calls to customers with overdue accounts, resolving payment issues and offering feasible repayment plans.
• Documented detailed notes on customer interactions and account status, ensuring accuracy and thoroughness in all records.

Trainer - ISON BPO India Pvt. Ltd

(2017-08 - 2019-04)

• Handled end-to-end hotel reservations and escalations at Goibibo, including booking confirmations, cancellations, and check-in issues for domestic and international travelers.
• Oversee market research to identify emerging trends, customer needs, and competitor strategies.
• Handled flight ticketing, rescheduling, and cancellations for Goibibo and Citi Alliances.

Agent & Verifier - Usha om KPO

(2013-06 - 2016-09)

• Oversaw data management and verified sales upon completion, ensuring accuracy and proper documentation.
• Utilized CRM software to track and manage customer interactions, ensuring timely follow-ups and accurate record-keeping.
• Handled customer objections and concerns professionally, turning potential rejections into successful sales.
• Outbound Sales and Lead Generation.

Bachelor of commerce - Commerce - KOTA UNIVERSITY (2011-01 - 2014-01)

10th and 12th - APS KOTA (2009-01 - 2011-01)