Aishwarya Parmar

Training and Operations professional with 4+ years of experience across aviation and real estate. Currently serving as Assistant Manager – Training, specializing in training design, content development, employee development, and process improvement. Proven expertise in airport operations, auditing, compliance, and stakeholder engagement, with a strong focus on driving performance and operational excellence.

Assistant Manager – Training - Bhutani Infra

(2026-04)

• Develop and deliver training programs on company processes, project knowledge, and business operations.
• Conduct specialized training for Sales, CRM, and GRE teams focusing on client engagement, customer experience, and project understanding.
• Design training content, assessments, presentations, and learning materials to enhance employee performance.
• Facilitate soft skills training covering communication, presentation skills, negotiation, and stakeholder management.
• Support employee onboarding, skill development, and continuous learning initiatives across departments.
• Train teams on client relationship management, customer profiling, and consultative selling techniques.

Executive & Trainer – Learning & Talent Development - Air India SATS Airport Services Pvt. Ltd.

(2023-12 - 2025-11)

• Delivered training programs, induction sessions, and operational learning modules for aviation personnel.
• Managed training records and compliance data for 2,000+ Air India employees at Delhi Station.
• Conducted audits, performance evaluations, and quality assessments to maintain service excellence standards.
• Facilitated operational and regulatory training while ensuring SOP compliance.
• Created engaging learning content using digital training and content development tools.
• Supported successful L&TD audits for 20+ airlines and regulatory organizations including DGCA, ICAO, and IATA.

Customer Service Executive - Air India SATS Airport Services Pvt. Ltd.

(2022-03 - 2023-12)

• Managed First Class, premium, domestic, and international passenger check-in operations for Air India.
• Processed passenger documentation and travel requirements across international destinations.
• Utilized Altea Amadeus and SITA systems for passenger handling and operational coordination.

Bachelor of Science - Aviation Science - Banasthali Vidyapith (2017-07 - 2020-07)

Diploma - Airport Operations - GMR Aviation Academy (2021-12)

Master of Business Administration (MBA) - Human Resource Management & Marketing - Narsee Monjee Institute of Management Studies (NMIMS) (2025-07)