Anik Nagar

Customer Support and Collections Executive with 5 years of experience in EMI bounce calls, overdue payment follow-ups, payment reminders, customer complaint handling, and service support. Experienced in Bajaj Finance-related collections, CM Helpline customer support, and MPokket-related calling. Strong communication, customer-handling, and follow-up skills with a focus on professional service and timely resolution.

DCS / Collections & Customer Support Executive - We Win Limited - Bhopal

2 years

• Handled Bajaj Finance-related EMI bounce, overdue payment follow-up, and payment reminder calls.
• Made advance payment reminder calls before due dates and clearly communicated payment-related information.
• Handled CM Helpline customer complaints, recorded concerns, shared appropriate information, and followed up for resolution.
• Maintained professional communication and responded patiently to customer queries.

DCS / Collections Calling Executive - Magnum Group - Ashima, Bhopal

3 years

• Handled MPokket-related DCS / collections calling and customer payment follow-ups.
• Made payment reminder and overdue calls, explained payment requirements, and encouraged timely payments.
• Managed customer conversations professionally and maintained regular follow-up.

B.Com - Barkatullah University, Bhopal (2021)

12th - MP Board (2018)

10th - MP Board (2016)