Sameer Shaikh
Customer Support Executive | CSA+ Escalation Specialist
Talent
BhopalMember since August 19, 2026
Customer Support & Query ResolutionEscalation HandlingCRM ManagementMicrosoft ExcelCommunication SkillsProblem SolvingTime Management
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Customer Support & Query ResolutionEscalation HandlingCRM ManagementMicrosoft ExcelCommunication Skills
About
Customer Support and Escalation Specialist with experience in BPO operations, CRM handling, customer query resolution, and escalation management. Experienced in handling Meesho and Atomberg processes with focus on timely resolution and customer satisfaction.
Experience
CSA+ Escalation Specialist at Technotask Business Solutions (2026-02 – 2026-06)
- Handled escalation cases for Meesho and Atomberg processes.
- Resolved complex customer issues while maintaining service quality.
- Coordinated for timely closure of customer complaints.
Digital Customer Support Executive at Magnum Environment Management Pvt Ltd (2023-09 – 2026-01)
- Managed customer interactions using CRM tools.
- Handled loan recovery support and overdue payment follow-ups.
- Assisted customers and maintained proper records.
Education
Bachelor of Commerce in B.Com – Indira Priyadarshini College (2025)
12th – Indian Priyadarshini Hr. Sec. School (2022)
10th – Indira Priyadarshini Hr. Sec. School (2020)
Skills
Customer Support ExecutiveCSA+ Escalation Specialist
