Kamal Kumar
Strategic Program Leader| PS Delivery Lead |ASEAN
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About
I am a strategic and results-driven leader with over two decades of experience in Professional Services Delivery, Program & Portfolio Management, and Strategic Operations across India, South Asia, and the ASEAN region. My career has been defined by successfully leading large-scale transformation programs, driving digital innovation, and delivering measurable outcomes for enterprise clients—particularly in the BFSI and public sector domains.
Currently serving as APS Senior Program Manager at Avaya, I lead high-impact delivery initiatives across ASEAN markets, including Singapore, Malaysia, and the Philippines. I specialize in aligning technology solutions with business goals, ensuring customer success through proactive governance, stakeholder engagement, and value realization.
My core strengths include
- Strategic planning and execution
- PMO leadership and delivery governance
- Customer-centric program management
- Financial acumen and cost optimization
- Talent development and cross-functional collaboration
Let’s connect if you’re passionate about driving strategic transformation, enhancing service delivery, or exploring collaborative opportunities in the enterprise technology space.
Experience
- Professional Services Lead at Avaya India Pvt Ltd. (Oct 2011 – Present)
- Leads delivery of large-scale transformation programs for enterprise clients, especially in the BFSI and public sector.
- Manages strategic accounts and drives customer success through tailored delivery models.
- Recently expanded responsibilities to lead ASEAN regional delivery, overseeing programs for UOB, OCBC, SCB, RHB, and Maybank.
- Collaborates cross-functionally to ensure outcome-focused execution and governance excellence.
Previous Roles:
Senior Client Services Program Manager at JDSU India Pvt Ltd. (2009–2011)- Delivered transformation projects for telecom giants like Airtel, Tata Communications, and Vodafone Hutchison.
- Managed delivery for clients such as RBS, American Express, and Genpact.
- Led internal IT operations and infrastructure projects.
- Provided technical support for HP products and managed service operations.
Education
- Executive MBA – IIM Lucknow
- PGDBM – Symbiosis, Pune
- BE in Electronics & Telecommunication – Dr. B.R. Ambedkar University
- Certified PMP (since 2008) and DevOps Leader (since 2020)
