Arisha Fatima

Customer service professional with experience in email, chat and voice support across e-commerce and delivery-related processes. Experienced in handling high-volume customer queries, escalations and performance-driven support environments. Skilled in maintaining customer satisfaction, managing resolution timelines and working with KPIs including CSAT, AHT, FRT and quality/audit scores.

Currently pursuing a Bachelor of Business Administration and seeking customer service or customer experience opportunities in Dubai.

Flipkart KNE Voice Process - STARTEK

(2026-04 - 2026-06)

• Handled customer concerns through voice support.
• Maintained performance against key metrics including AHT, FRT and CSAT.
• Focused on timely resolution and maintaining a positive customer experience.

Blinkit Process | Blended Support - NIFTEL

(2025-12 - 2026-03)

• Handled customer support through chat and voice channels.
• Promoted to L2 / DP SOS Desk after approximately one month.
• Handled and resolved escalated concerns related to delivery partners.
• Worked with performance and quality metrics including CSAT and audit scores.
• Managed complex cases requiring problem-solving and effective communication.

Email Support | Swiggy - WOODROCK

(2025-07 - 2025-10)

• Handled customer queries and support requests via email.
• Managed a high-volume workload of approximately 120 tickets per day.
• Ensured timely responses and resolution of customer concerns.

Bachelor of Business Administration (BBA) - Amity Online (2026)

Senior Secondary / Class XII - Bishop Johnson School & College (2023 - 2024)

High School / Class X - Bishop Johnson School & College (2021 - 2022)