Ayusman Patnaik

Technical Support Executive with 2,000+ support tickets resolved in cloud infrastructure environments, specializing in application monitoring, incident analysis, and production support. Currently managing 150+ production servers including GPU-enabled systems, with hands-on experience in Prometheus, Grafana, Loki, and OpenTelemetry for observability-driven incident response. Seeking a Technical Support Representative internship to apply expertise in scheduling, production monitoring, and low-to-medium severity incident rectification, cooperating with govt and corporate security agencies.

System Administrator at DigiRDP LLC (2025-05 – 2025-08)

• Administered 150+ VPS/RDP instances including GPU-enabled servers for AI workloads, providing application monitoring via Prometheus, Grafana, and Loki dashboards — supporting production incident analysis and simple rectification for performance anomalies.
• Delivered Tier 1-2 cloud support for application infrastructure, troubleshooting containerized deployments on Docker/Kubernetes and managing non-code configuration tasks for production systems.
• Configured GPU-enabled infrastructure for production workloads with automated alerting for anomaly detection — ensuring scheduling and production monitoring of application processes.

Technical Support Specialist at Teleperformance (2024-09 – 2025-02)

• Resolved 2,000+ technical support tickets for cloud platform users, performing incident & fault analysis on application processes and providing simple rectification for Linux/Windows server and network connectivity issues.
• Provided Tier 1-2 support for observability stack (Prometheus, Grafana, OpenTelemetry) monitoring issues, assisting L2/L3 DevOps teams with root cause analysis for containerized applications — directly applicable to IBM Consulting's Technical Support Representative role.
• Maintained 60%+ academic standard consistent issue tracking and documentation protocols, supporting low to medium production technical support tasks.

Media Production & Platform Operations at Kalinga Scroll Media Services LLP (2023-05 – 2024-08)

• Managed application administration for virtual production infrastructure including render farms, streaming pipelines (RTMP/HLS/WebRTC), and XR/VR media servers — handling services administration and non-code application configuration tasks.
• Built Python automation for media workflow systems, integrating REST APIs for asset management and automated content delivery with Grafana-based uptime monitoring for production application health tracking.
• Administered CMS platforms and web hosting for media production systems, handling domain configuration, SSL/TLS setup, streaming infrastructure optimization, and GPU resource allocation with monitoring for anomaly detection.

Programming Educator & Game Server Administrator at Hobspace (Edu8 Learning Labs) (2022-07 – 2023-05)

Delivered structured technical explanations to diverse audiences, honing communication skills and interpersonal skills essential for client-facing technical support roles.

Executive B.S. in AI & Cybersecurity – IIT Patna (2026 – 2030)

(Paused) B.Tech in Computer Science – Centurion University (2019 – 2022)

Certificate Diploma in Animation and Filmmaking – 2018-2019

12th HSC in PCM with C++ – Kendriya Vidyalaya Puri (2016 – 2018)