Ashutosh Gond

Application Support Engineer with 3+ years of experience in L1, L2 application and production support, incident management, troubleshooting, and application deployment across Windows and Linux environments. Experienced in application monitoring, log analysis, root cause analysis, SQL-based data validation, REST API testing using Postman, UAT, and application support on Apache Tomcat and IIS servers. Skilled in incident lifecycle management, ticket handling, escalation, SLA-based support, and collaborating with cross-functional teams to ensure application availability and timely issue resolution.

Application Support Engineer at Synapsewave Innovation Pvt. Ltd. (2026-08 – Present)

• Provide L2 application and production support for enterprise applications across Windows and Linux environments, ensuring application availability and stability
• Troubleshoot production issues through application log analysis, SQL validation, error analysis, and coordination with development and infrastructure teams.
• Perform application deployment, configuration, functional validation, UAT support, and post-deployment verification activities.
• SQL queries for application data validation and troubleshooting, and perform REST API testing using Postman during incident investigation and application validation.
• Manage support tickets through the incident lifecycle, including investigation, escalation, RCA, resolution, documentation, and closure while following defined SLA and support processes.

ApplicationSupport Executive at CS Infocomm Pvt. Ltd (2022-12 – 2026-07)

• Supported application implementation and release activities, coordinating with development and infrastructure teams for environment readiness and successful production rollout.
• Performed application configuration, service validation, and post-deployment checks to ensure applications were functioning correctly after releases and changes.
• Deploy, configure, and maintain applications on Apache Tomcat and IIS application servers across application environments.
• Monitor application health, server logs, and system performance to ensure high availability and operational stability.

Bachelor of Science (B.Sc.) in Information Technology – KES Shroff College (2018 – 2021)