Dipali Yamgekar
Application Support Engineer
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About
Application Support Engineer with experience supporting banking applications for HDFC Bank and hands-on knowledge of QA Automation using Java Selenium. Proficient in application monitoring, incident management, SQL queries, manual testing, and defect tracking. Strong understanding of loan processes, SLA adherence, and test lifecycle. Actively building automation frameworks using Selenium WebDriver and TestNG.
Experience
Application Support Engineer at Xtranet Technology Pvt. Ltd. (2023-01 – Present)
Provided L1 application support for Customer Online Portal and HDFC Connect applications for HDFC Bank
- Provided L1 application support for Customer Online Portal and HDFC Connect applications
- Monitored application performance and shared daily health check reports
- Resolved ITR-related portal issues to enhance customer experience
- Managed Individual Loan Process (ILPS) complaints within SLA and TAT
- Handled escalated tickets and performed initial root cause analysis
- Coordinated with development teams, vendors, IT-USG teams, and end users
- Gained end-to-end understanding of the loan lifecycle and banking applications
- Coordinated with developers, vendors, and IT teams to resolve production issues
Education
Bachelor of Computer Science in Computer Science – Rajarshi Chhatrapati Shahu College (2022-01)
