Atul Kumar
Customer Service Associate (CSA)
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About
Detail-oriented and reliable professional with experience in customer service and process operations. Strong communication, problem-solving, adaptability, and attention to detail, with the ability to learn new processes quickly and work consistently in a professional environment. Seeking an opportunity to contribute to organizational goals while continuing to develop professional skills and take on greater responsibilities.
Experience
Customer Service Associate (CSA) - Teleperformance
(2023-09 - 2024-06)
Handled customer service responsibilities while maintaining professional communication and following assigned process requirements. Focused on understanding customer needs, addressing queries appropriately, and maintaining a reliable and consistent approach to daily responsibilities.
Process Associate - Sunknowledge
(2024-09 - 2026-06)
Worked in a process-oriented role requiring attention to detail, adherence to procedures, and consistent task completion. Supported day-to-day process operations while applying problem-solving skills, learning new processes, and maintaining quality and accuracy in assigned work.
Education
Bachelor of Commerce - B.Com - University of Calcutta
