Pankaj Singh

To secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.

CSA (Customer Service Associate) - Teleperformance

(2024-11)

• Delivered high-quality customer service across phone, email, and live chat channels
• Resolved customer complaints efficiently while maintaining professionalism and empathy
• Achieved high Customer Satisfaction (CSAT) scores

CSA (Customer service associate) - Amazon

(2023-05 - 2024-09)

• Providing excellent customer service via our in-app live chat and phone.
• Collaborating with other teams internationally to tackle any customers' issues.
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents

JR. Software Developer - Affimintus Technology

(2021-09 - 2023-02)

• Write and maintain robust, high performance, well-documented code
• Participating in preparing Design Plans.
• Responding promptly and professionally to bug reports.

Business Development associate - Byju's

(2021-02 - 2021-07)

• Develop clint's from the company
• Provide services and learning content to the customer
• Conducting Review Meetings within the Team.
• Mentoring junior members in the team.

Intern - Internship - Programmer's Point

(2017 - 2019)

• Java, Spring MVC 4, Spring Rest Web Services, Spring JDBC Template, Spring Batch, JSP.
• MySQL Database
• Oracle 12c Database & Weblogic Server for SBI.
• Spring Boot for Auto Pay Services.

MBA - Indore - Oriental University (2021 - 2023)

Bachelor of Engineering - Bhopal - UIT-RGPV (2016 - 2020)