Avan Kumar

Facilities and administration professional with 20+ years of experience managing office operations, hospitality services, vendor management, facilities coordination, stakeholder engagement, and customer service across hospitality, consulting, and multinational organizations. Experienced in managing multi-location operations, supervising service providers, coordinating maintenance activities, overseeing procurement, and ensuring high service standards. Strong background in operational excellence, team leadership, vendor management, and creating safe, efficient, and customer-centric environments.

Proven expertise in handling employee and stakeholder queries, managing helpdesk operations, coordinating with cross-functional teams, and ensuring timely resolution of operational issues. Strong communication, problem-solving, and relationship management skills with the ability to work effectively in fast-paced and high-pressure environments. Experienced in supporting global teams, managing domestic and international travel coordination, handling escalations, maintaining service standards, and ensuring smooth day-to-day business operations.

Adept at multitasking, maintaining professionalism, and delivering high-quality customer and administrative support.

Office Manager at Clearview HCP Consultants India Private Limited (2025-05 – 2025-12)

Managed end-to-end office administration and operational support in a fast-paced consulting environment while ensuring smooth business continuity.

• Acted as the primary point of contact for employee queries, vendor coordination, issue escalation, and administrative support requests.
• Coordinated meetings, schedules, travel arrangements, and communication support for leadership and consulting teams.
• Ensured timely resolution of operational and employee-related issues through proactive coordination with internal teams and external vendors.
• Managed vendor relationships, contract coordination, service requests, and follow-ups while maintaining service quality standards.
• Supported onboarding and exit formalities including workstation setup, access management, and employee support coordination.
• Maintained accurate records, documentation, inventory tracking, and administrative reports.
• Coordinated with finance teams for invoice verification, expense reconciliation, and payment follow-ups.
• Demonstrated strong ownership, accountability, and problem-solving skills while handling multiple priorities under tight timelines.

Office Manager at Brightspark Energy Private Limited (C-Quest Capital India Entity) (2022-06 – 2024-12)

Managed administration and facilities operations across multiple office locations, ensuring uninterrupted operations and service delivery.

• Coordinated with vendors, landlords, housekeeping, maintenance teams, and service providers to maintain facilities standards.
• Managed procurement, asset tracking, utility coordination, and vendor payments while ensuring cost efficiency.
• Supervised workplace services and ensured timely resolution of facility-related issues through effective escalation management.
• Supported compliance, workplace safety requirements, and operational risk mitigation initiatives.
• Led administration and office operations for multiple offices across India including Delhi, Guwahati, Jaipur, Pune, and Hyderabad.
• Managed helpdesk operations for internal and external stakeholder queries, ensuring timely response and proper escalation management.
• Coordinated extensively with global and domestic teams for travel arrangements, employee support, vendor services, and operational requirements.
• Provided executive support including scheduling meetings, travel planning, event coordination, and communication management.
• Ensured smooth execution of domestic and international travel plans for employees and management teams travelling across Africa, Southeast Asia, USA, UK, and India.
• Maintained strong relationships with vendors, service providers, landlords, and internal departments.
• Handled procurement coordination, inventory management, expense tracking, and vendor payment follow-ups.
• Organized employee engagement activities, team events, retreats, and staff coordination initiatives.
• Supported issue resolution and operational troubleshooting with a customer-first and solution-oriented approach.
• Worked collaboratively with HR and Finance teams for onboarding, reimbursements, budgeting, and employee support processes.

Assistant Front Office Manager at Calista Hotels & Resorts Pvt. Ltd. (2019-03 – 2022-11)

Worked closely with the Director and General Manager to manage front-office operations, customer service, administrative coordination, and guest relationship management in a fast-paced hospitality environment.

• Delivered exceptional customer service by handling guest queries, concerns, complaints, and escalations professionally while ensuring timely and satisfactory resolution.
• Acted as the first point of contact for guests and internal stakeholders, ensuring excellent communication standards and service delivery.
• Managed front-desk operations, guest check-ins/check-outs, reservations, billing coordination, and customer assistance while maintaining high hospitality standards.
• Provided voice and in-person support to guests and clients, ensuring a customer-first approach and maintaining strong relationship management.
• Coordinated with housekeeping, finance, maintenance, and operations teams to resolve service issues promptly and ensure smooth guest experiences.
• Maintained accurate records of guest interactions, billing instructions, operational reports, and administrative documentation.
• Ensured timely follow-ups on guest concerns, service requests, and operational issues while maintaining professionalism and empathy.
• Handled high-pressure situations efficiently during peak occupancy periods and ensured smooth operational continuity.
• Assisted senior leadership with calendar management, travel coordination, meeting scheduling, reports, and day-to-day administrative support.
• Supervised and trained front-office staff on customer handling, communication etiquette, service excellence, and operational procedures.
• Conducted regular team meetings to address operational gaps, customer feedback, service improvements, and issue resolution strategies.
• Coordinated with vendors and service providers for procurement, maintenance services, travel coordination, and operational support requirements.
• Assisted in monitoring operational expenses, vendor invoices, and budget tracking in coordination with the finance department.
• Ensured adherence to company policies, compliance standards, safety procedures, and audit requirements.
• Demonstrated strong problem-solving and analytical skills by identifying operational challenges and implementing effective service-oriented solutions.
• Maintained excellent communication with guests, management, and internal teams to ensure transparency, timely updates, and smooth coordination.
• Supported employee engagement and team coordination initiatives to maintain a positive and collaborative work environment.

Guest Relation Assistant at Hotel Bellerive (2010-02 – 2015-07)

Sales Consultant - Corporate at The Sachdeva Group (TSG) dealership of Ford India (2007-04 – 2009-08)

Marketing Executive at Printwell Enterprises (1997-08 – 2002-08)

Bachelor of Arts – Delhi University (1999)