Avtar Kaur

A dynamic, detail-oriented front office assistant with strengths in billing, reception, organization and creating a welcoming environment for patients. Known for ensuring a high level of confidentiality and consistently contributing to quality patient care. Strives in demanding, team –orientated environments while following established procedures and ensuring all patient and physician expectations are exceeded.

Strong technical background further promoting my ability to assure the highest level of service possible to all patients, physicians, and other staff members.

11/12/2013 – CURRENT PHAGWARA, India

 MEDICAL FRONT OFFICE ASSISTANT AT MITRA EYE HOSPITAL

 Answered phone, greeted patients and keep the front office working at top productivity.  Efficiently prepared and maintained information such as credit memorandums and invoices for external audits, assuring institutional compliance in accordance with company operational procedures.  Meticulously assessed insurance policies to provide timely and accurate quotes to patients.  Key team member responsible for exceeding our department service level goal.  Consistently and accurately verified patient’s benefits to healthcare providers.  Scheduling appointments and managing calendars  Ensuring the cleanliness and organization of the front desk area.  Multitasked to instantly and accurately schedule numerous procedures.  Guided customers by choosing appropriate healthcare Physicians and quickly cording appointments.

OPERATION THEATRE NURSE