Ayan Ali

Results-driven professional with 3+ years of experience in client-facing program management, user lifecycle management, and consultative engagement within the EdTech sector. Proven ability to gather requirements, track user performance data, drive process improvements, and manage stakeholders across functions — with a strong aptitude for HR technology and system-driven workflows.

Program Manager at Suraasa (2025-08 – Present)

• Managed end-to-end learner lifecycle post-enrollment, overseeing onboarding, milestone tracking, and program completion metrics.
• Monitored learner performance, engagement, and progress milestones using internal platforms, producing regular status reports for stakeholders.
• Identified performance gaps through data analysis and delivered targeted interventions to improve individual learner outcomes.
• Conducted needs assessments with existing learners to drive enrollment in advanced programs through consultative upselling and cross-selling.

Senior Business Development Associate at Suraasa (2024-07 – 2025-08)

• Engaged prospective clients through a consultative approach, mapping individual career goals to appropriate program solutions.
• Managed the complete client engagement cycle — from lead qualification and requirement discovery through to proposal and successful closure.
• Consistently achieved and exceeded monthly revenue targets, demonstrating structured execution and goal-oriented delivery.
• Built strong stakeholder relationships with educators by actively understanding their professional goals and aligning solutions accordingly.

Sales & Customer Service Executive at Univo Education (2023-06 – 2024-05)

• Managed inbound and outbound student inquiries, ensuring prompt and accurate responses across communication channels.
• Conducted structured counselling sessions to map student profiles and career objectives to relevant course offerings.
• Maintained consistently high satisfaction scores by delivering clear, empathetic communication and timely issue resolution.
• Resolved student concerns and facilitated smooth onboarding by coordinating documentation, eligibility verification, and system enrollment.

Senior Admission Counselor at Think & Learn Pvt. Ltd. (BYJU'S) (2022-02 – 2023-06)

• Guided prospective students through the complete admissions workflow, managing each stage from inquiry to final enrollment.
• Delivered personalised consultations by assessing individual student profiles and aligning recommendations to their academic and career goals.
• Consistently met admission targets, demonstrating reliable delivery against defined performance benchmarks.
• Ensured strict compliance with eligibility criteria and documentation requirements, maintaining data accuracy across all student records.

Sales Executive at Wizard Publishers (2019 – 2021)

• Achieved sales targets by promoting educational products to retailers and distributors through structured outreach and relationship management.
• Built and maintained strong B2B client relationships, acting as a trusted point of contact for key accounts.
• Gathered client requirements and tailored solution presentations to align with individual business needs and preferences.
• Expanded the distribution network through proactive outreach and consistent follow-through with new and existing partners.

Bachelor of Business Administration in BBA – Indira Gandhi National Open University (IGNOU) (2017 – 2020)

High School Diploma – D.U.C.S School (2017)