Program Manager at Suraasa (2025-08 – Present)
- Managed end-to-end learner lifecycle post-enrollment, overseeing onboarding, milestone tracking, and program completion metrics.
- Monitored learner performance, engagement, and progress milestones using internal platforms, producing regular status reports for stakeholders.
- Identified performance gaps through data analysis and delivered targeted interventions to improve individual learner outcomes.
- Conducted needs assessments with existing learners to drive enrollment in advanced programs through consultative upselling and cross-selling.
Senior Business Development Associate at Suraasa (2024-07 – 2025-08)
- Engaged prospective clients through a consultative approach, mapping individual career goals to appropriate program solutions.
- Managed the complete client engagement cycle — from lead qualification and requirement discovery through to proposal and successful closure.
- Consistently achieved and exceeded monthly revenue targets, demonstrating structured execution and goal-oriented delivery.
- Built strong stakeholder relationships with educators by actively understanding their professional goals and aligning solutions accordingly.
Sales & Customer Service Executive at Univo Education (2023-06 – 2024-05)
- Managed inbound and outbound student inquiries, ensuring prompt and accurate responses across communication channels.
- Conducted structured counselling sessions to map student profiles and career objectives to relevant course offerings.
- Maintained consistently high satisfaction scores by delivering clear, empathetic communication and timely issue resolution.
- Resolved student concerns and facilitated smooth onboarding by coordinating documentation, eligibility verification, and system enrollment.
Senior Admission Counselor at Think & Learn Pvt. Ltd. (BYJU'S) (2022-02 – 2023-06)
- Guided prospective students through the complete admissions workflow, managing each stage from inquiry to final enrollment.
- Delivered personalised consultations by assessing individual student profiles and aligning recommendations to their academic and career goals.
- Consistently met admission targets, demonstrating reliable delivery against defined performance benchmarks.
- Ensured strict compliance with eligibility criteria and documentation requirements, maintaining data accuracy across all student records.
Sales Executive at Wizard Publishers (2019 – 2021)
- Achieved sales targets by promoting educational products to retailers and distributors through structured outreach and relationship management.
- Built and maintained strong B2B client relationships, acting as a trusted point of contact for key accounts.
- Gathered client requirements and tailored solution presentations to align with individual business needs and preferences.
- Expanded the distribution network through proactive outreach and consistent follow-through with new and existing partners.
