Bharathi A G

To work in a challenging and creative environment and effectively contribute towards the goals of the organization that offers professional growth while being resourceful, innovative and flexible

Promoted as GRO (Grievance redressal officer) - Narayana Health Insurance Ltd

Deputy Manager Customer Success - Narayana Health Insurance Ltd

Insurance call centre, grievance handling, Renewal, operations

• Handled All Grievance call, emails, and escalations from IRDAI and from Customers
• Maintaining FRT for the team
• Responsible for supervising the team to work on assigned cases
• Monitor Team's production and SLA delivery
• Keep a record of client KPIs and team's performance against the KPIs
• Monitor the issue logs raised by the client partners and review each issue log before being escalated to the customer
• Provide subject matter expertise on Accounts Receivable processes
• Manage and handle effectively escalations raised by the clients
• Provide mentorship, training, and coaching to the team
• Adhere to organizational policies and procedures
• Lead by example by demonstrating the highest standards of ethical behavior
• Monitoring and reporting team performance as needed
• Keep the Standard Operating Procedures updated and establish due to control mechanisms
• Work with quality and business transformation team to identify, recommend and implement process improvement projects
• Be the primary point of contact and build long-term relationships with customers to achieving revenue goals
• Help customers through email, phone, online presentations, and screen-share and in person meetings
• Responsible for building new client relationships and delivering exceptional client service on a day-to-day basis
• Communicate clearly the progress of monthly/quarterly objectives to internal stakeholders; identify areas of concern and assist in generating solutions
• Enhance the department and organization's reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments
• Monitor and analyze team performance
• Assist and support new team integration

Assistant Area manager - Practo Technologies Pvt Ltd

Team Leader – BDM - Sales - Practo Technologies Pvt Ltd

Identify potential leads in the target market and complete appropriate research on the prospective. Become a subject matter expert on our business products, processes and operations, and remain up-to-date on industry news.

Clinic Experience Manager - Practo Technologies Pvt Ltd

Cardiac Technician cum Staff Nurse - Kanva Diagnostics Pvt Ltd - Bangalore

Senior Staff Nurse in charge - Nationwide Primary Health Care Services Pvt. Ltd - Bangalore

Store In charge cum Staff Nurse - Carefit Medical and Diagnostic Centre (Unit of Healthface Pvt Ltd) - Bangalore

Operation Theater - Staff Nurse - Benaka Hospital - Bangalore

MBA - Healthcare Management - Suresh Gyan Vihar University - Jaipur

Diploma in General Nursing (DGNM) - Nursing - The RT Nagar School of Nursing

Bachelor of Arts (BA) - Arts - Thambadkar College