Bhavik Thakkar

Banking professional with more than 6 years of experience in Transaction Banking at ICICI Bank, handling Onboarding of corporate clients, Regulatory compliance (KYC, AML, FATCA), and Account servicing. Proven ability to improve turnaround time and process efficiency. Adept at managing audits, document due diligence.

Deputy Manager-II Transaction Banking - ICICI Bank

(2020-03 - 2026-06)

• Interacting with Branch synergy, Internal departments and client to resolve service
• Emerging customer complaints with Branch Network and senior Relationship Manager, CSM, RH, ZH levels
• Managing Client book and Ensuring prompt resolution services ensuring timely closure complaints
• Handled Private Banking HNI client 150 group of customers ensuring primary banking with ICICI BANK
• Working on segments advance developed platform assisting them with 360 Banking
• Co-ordinating with BLG, BIL, Mortgage team and FPR keep process journey seemles
• Handled WBG, Global client Group, Multi National Group, Large corporate Group
• Periodically submit reports with tracking status and meet timelines
• Seek guidance from expertise, Complaince officer, Nodal officer and highlight RBI escalations to redress greviance raised

Account Manager - Operations (CLIENT SERVICING) - ICICI Bank

• Handled onboarding and servicing of corporate accounts (including Current account, Escrow account, CP accounts, NCD accounts, Dividend account etc.)
• Creating and maintaining KYC records and ensuring full KYC and AML compliance
• Managed the end-to-end client Know Your Customer (KYC) Recertification process, meticulously preparing and completing comprehensive Due Diligence (DD) Packages in line with regulatory standards
• Executed thorough compliance checks by performing detailed screening against 3rd party databases, Stock exchange records, Ministry of corporate affairs (MCA) and Probe 42 to identify and flag potential compliance risks
• Hands-on experience with the Finacle software
• Processed high-value transactions with zero compliance breaches
• Reduced TAT for account opening by 20% through process streamlining
• Responded to audit queries and ensured 100% documentation compliance
• Co-ordinate with ABFL and ABHFL NBFC client complete Processing for account

ORBIGO LOGISTICS PVT LTD.

(2018 - 2019)

• Handling back office work & interacting with clients
• Maintain trade logs and MIS reports for daily financial operations

Customer Service Executive (CSE) - VODAFONE (INDIA)

(2017 - 2018)

• Working on Oracle Database & other software (Like Web CRM, CPOS, Web Mail)
• Maintained trade logs and MIS reports for daily financial operations
• Handling Retail Outlet and taking care of Services and Processes of Mobiles Connections (Like Voice & Data Cards)

Bachelors of Commerce - Somaiya Vidyavihar University (2012 - 2013)