Deepa Mamnani

Professional Sales Manager with over 20 years of experience in Sales Industry. Adapt at developing productive relationships with local business owners and establishing new business accounts to achieve sales goals.

Excellent

Sales and marketing knowledge with advanced skills in market development and account retention. Able to achieve the allotted Sales Target appropriately.

S.I.A OFFICER - AMBERSTONE SECURITY LTD. - BUDE, THE UNITED KINGDOM

(2024-01 - 2026-01)

• Ensuring safety for a large number of colleagues and customers in store.
• Respond to all breaches of security incidents quickly and efficiently, deescalating violent situations with a calm approach at all times.
• Using in store technology to monitor CCTV.
• Liaising with Customers Confidently and diplomatically when in doubt of their integrity.
• Being responsible for a large area of Patrol.
• Communicating clearly and listening intently to the store team and customers.
• Exhibit creative problem solving.

SALES HEAD - RIA MOBILE SHOP - BARKING, THE UNITED KINGDOM

(2023-04 - 2024-04)

• Help manage social media platforms to support the store's intentions and goals.
• Helped to secure almost 200 new customers till now since my start with the company.
• Developed and implemented various new sales strategies to increase the sales of the company.
• Handed all customer inquiries with professionalism and care.
• Kept myself always updated with the new technological advancements taking place on daily basis, which helped me to increase my sales for the company.

HOTEL RECEPTIONIST - HOTEL PORTICO - CENTRAL LONDON, THE UNITED KINGDOM

(2022-10 - 2023-03)

• Meeting and greeting up to 100 hotel guests daily to ensure they received a warm and friendly welcome.
• Taking time to understand the needs of each visitors and offering them additional information to enjoy their stay at the hotel.
• Keeping accurate records on check-ins and maintaining data confidential.
• Working as part of team of 50 and motivating others whenever possible.
• Ensured an exceptional and efficient level of customer service to all the guests.
• Responsible for check-in and check-out processes.
• Greet and register guests, issue room keys and escort instructions as required.
• Keep records of room availability and guests accounts both manually and using computers.
• Assist guests with any special requests during their visits.
• Act as concierge and receptionist simultaneously.
• Check in guests and organize an orientation excursion of facilities and amenities with the Guest Relationship Manager, planned custom trip routes for guests upon request.
• Manage the reservation system and perform bookings, cancellations and reservation amendment.
• Process payments for group bookings at various restaurants and recreational facilities at the premises.
• Providing impeccable customer service generating correspondence, client billing and managing multiple tasks.
• To have thorough knowledge of all guest room and suites, their location, rates and amenities, be familiar with all hotel standards, facilities, services, events and promotions.
• The first point of contact to address problems with room defects or health emergencies.
• Treat all customers with great enthusiasm to restore them again and achieved the target by continuous improvement of front desk with exceptional telephone etiquette.
• Adapt at helping guests with baggage storage, storing valuables and various other requirements.

SALES MANAGER - HARISH HOSEIRY MART - ANAND, INDIA

(2018-06 - 2022-09)

• Liaised with customers to determine needs and provide recommendations.
• Monitored Sales Team performance and provided effective training to help reach targets.
• Created Strategic Sales Plans, designed to increase sales, customer loyalty and market awareness.
• Maintained friendly and professional customer interactions.
• Interviewed applicants and identified viable candidates based on enthusiasm and ability to project positive image.
• Created professional sales presentations to creatively communicate product quality and market comparisons.
• Mentored employees in successful selling techniques and encouraged cross-selling additional products and services.
• Recruited, interviewed and hired people adding value, skills and experience to Sales Team.
• Managed relationship building between company and high- paying clients, completing regular visits and providing loyalty discounts.
• Forecasted product sales and achieved quarterly and annual sales objectives.

RELATIONSHIP MANAGER - 3M CAR CARE - AHMEDABAD, INDIA

(2017-05 - 2018-05)

• Used creativity, strategic thinking and knowledge of current market trends to target and build relationships with potential customers.
• Created Sales and Marketing strategies to increase customer base and enhance sales.
• Identified opportunities for growth, expansion and sales by conducting market research.
• Built strong and positive relationships with customers by staying polite and helpful throughout interactions.
• Stayed up-to-date on product range, changes, upgrades and developments by reviewing company manuals.
• Modified investment strategies based on market changes and fluctuations.
• Grew and maintained client base to maximize revenue.
• Analyzed risk using financial forecasting techniques and expertise of Sales Markets.
• Tracked investment performance, providing clients with scheduled updates.

HEAD SALES MANAGER - ARIHANT ENTERPRISE - AHMEDABAD, INDIA

(2002-12 - 2017-03)

• Prepared range of written communications, documents and reports.
• Diffused challenging situations using conflict management techniques.
• Developed excellent working knowledge of industry trends and improvements in processes.
• Developed ongoing programs using good team communication and collaboration.
• Prepared orders to deliver excellent presentation and quality standards.
• Spoke to customers in multiple languages to resolve problems and answer questions.
• Troubleshot problems and diagnosed system faults.
• Inspected products and services to comply with quality standards.
• Demonstrated outstanding product knowledge to achieve high customer satisfaction levels.

BACHELOR OF COMMERCE - Commerce - MADURAI KAMRAJ UNIVERSITY (2002-11)

MBA - INTERNATIONAL - CANTERBURY CHRIST CHURCH UNIVERSITY (2022-09)