Deepak Sahu

Results-driven professional with 7+ years of experience across Underwriting Data Analytics, Business Quality Analysis, and Customer Service. Currently working as an Underwriting Associate with Joomdev Techno Solutions Pvt. Ltd. for Fundkite, a US-based business lending client. Skilled in bank statement analysis, Excel reporting, data validation, accuracy, quality analysis, and customer operations.

Underwriting Associate Data Analyst – Fundkite (US-Based Client) - Joomdev Techno Solutions Pvt. Ltd.

(2023-12)

Analyze customer bank statements and business financial data for US small-business loan underwriting.

• Prepare Excel-based underwriting reports and validate transaction data for accuracy.
• Review deposits, balances, and other financial information to support loan eligibility assessment.
• Forward completed reports to the credit team for further underwriting decisions.

Business Quality Analyst – Myntra - StarTek Customer Service Pvt. Ltd.

(2023-04 - 2023-12)

• Monitored customer interactions and evaluated service quality.
• Conducted quality analysis, identified process gaps, and provided performance feedback.
• Prepared quality reports and supported process improvement initiatives.

Customer Service Associate – Voice, Myntra - StarTek Customer Service Pvt. Ltd.

(2021-11 - 2023-03)

Handled customer queries and provided effective issue resolution.

• Maintained service quality while meeting operational targets.
• Followed process guidelines and maintained accurate customer records.
• Solve customer queries over the call.

Customer Service Associate – Voice, Airtel Broadband - Altruist Technologies Pvt. Ltd.

(2018-11 - 2021-10)

• Managed customer queries related to Airtel Broadband services.
• Provided timely resolutions while maintaining customer satisfaction.
• Followed quality, compliance, and performance standards.

B.Sc. - Barkatullah University, Bhopal

Higher Secondary - M.P. Board, Bhopal

High School - M.P. Board, Bhopal