Divam Sharma

Remote work professional with over 4 years of experience in customer support, sales coordination, and insurance advisory. Proficient in CRM management, data entry, documentation, and reporting, with a proven track record of managing customer workflows for international clients. Highly skilled in utilizing modern operational platforms including HubSpot, Google Workspace, Slack, and Microsoft Teams.

Seeking a role in virtual assistance, back-office support, or non-voice customer support to leverage cross-functional administrative and client management expertise.

Insurance Advisor at Ditto Insurance (2026-06 – Present)

• Advise customers on health insurance by assessing medical backgrounds, concerns, and coverage preferences to provide tailored policy solutions.
• Compare suitable health insurance options to assist customers in making informed decisions based on individual requirements.
• Manage the end-to-end customer journey from initial consultation and policy selection to purchase assistance and ongoing support.
• Conduct comprehensive customer consultations via phone calls, live chat, and email, simplifying complex insurance concepts and policy features.
• Maintain accurate logs of customer interactions, case details, and follow-ups utilizing the proprietary Falcon CRM system.
• Utilize Google Workspace tools for seamless communication, documentation, team coordination, and daily workflow management.
• Uphold professional communication standards while strictly adhering to productivity benchmarks and customer experience metrics.

Sales Representative at Wooter Apparel Inc. (via Shoora Global) (2025-06 – 2026-05)

• Handled 20 to 30 inbound leads daily for a New York-based custom sports apparel company, driving high customer engagement and generating new sales opportunities.
• Generated approximately $20,000 in average monthly sales revenue through successful inbound lead conversion and customer consultation.
• Managed the complete sales and order workflow, encompassing product consultation, pricing, design coordination, approval processes, production tracking, and delivery communication.
• Collaborated directly with customers and internal production teams to gather precise order specifications, roster details, and design requirements.
• Delivered design mockups, collected revision feedback, and coordinated across departments to ensure 100% accurate order execution.
• Updated and organized customer records, sales pipelines, and order details within HubSpot CRM and internal management systems to streamline fulfillment.
• Leveraged Slack, Quo/OpenPhone, Shopify, and internal tools to support cross-functional communication and day-to-day remote operations.

Customer Support Associate at Intellero Technology and Management Solutions Pvt. Ltd. (2023-09 – 2024-06)

• Managed inbound and outbound patient communications and accurately scheduled dental appointments utilizing Eaglesoft, Open Dental, and Dentrix software.
• Coordinated complex appointment scheduling for US-based dental practices in partnership with Spot On Schedulers, significantly enhancing operational efficiency.
• Documented customer interactions and detailed appointment logistics within CRM and practice management systems to ensure strict data integrity.
• Maintained operational productivity and quality standards while handling highly sensitive patient information in accordance with HIPAA-safe communication practices.
• Supported internal reporting, developed presentation materials, documented standard operating processes, and facilitated training for new team members.

Customer Service Associate at Amazon Development Center India Pvt. Ltd. (2023-06 – 2023-07)

• Assisted US-based customers with order tracking, account inquiries, refunds, returns, and technical troubleshooting to ensure complete resolution and satisfaction.
• Ensured consistent accuracy, professionalism, and service delivery in strict alignment with Amazon's productivity and quality benchmarks.
• Handled sensitive customer account data in accordance with internal data protection protocols and global compliance guidelines.
• Navigated a fast-paced customer support environment, strengthening issue-resolution and problem-solving capabilities.

Operations Executive at Hexaware Technologies Pvt. Ltd. (2022-03 – 2023-06)

• Conducted comprehensive employment verification processes for international clients by coordinating directly with previous employers and professional references.
• Verified critical applicant details, including job roles, employment tenure, and core responsibilities through highly structured background verification protocols.
• Ensured strict documentation accuracy by cross-verifying background information across multiple independent sources.
• Addressed applicant inquiries and guided them step-by-step through the verification process to improve overall user experience.
• Resolved sensitive verification cases demonstrating strong attention to detail, adherence to established SOPs, and professional communication.

Bachelor of Science (B.Sc.) in Physics, Chemistry, Mathematics (PCM) – RTM Nagpur University (2023-06)