Eram Ishaqi

Inside Sales leader with 7+ years managing target-driven, customer-facing teams across EdTech (K-12 & test-prep), FinTech, and E-commerce. Twice promoted within BrightCHAMPS — Individual Contributor to Team Lead to Manager — currently leading a 22-person Sales, Pre-Sales, and Counselling team to ₹12+ Crore in revenue and 130%+ sustained target attainment. Skilled in end-to-end funnel management (booking, demo, trial-to-conversion), CRM-driven pipeline ownership, and coaching reps from onboarding to certification.

Manager, Inside Sales - BrightCHAMPS - Bengaluru (Remote)

(2024-01 - 2026-12)

K-12 EdTech

• Grew monthly revenue to 67L+, sustaining 130%+ of target (230% for 3 consecutive sprints), by re-engineering the inside-sales funnel across booking, demo, and trial-to-conversion stages for a K-12 counselling team.
• Promoted twice via Internal Job Posting (IC → Team Lead → Manager) based on sustained performance, now leading 22 Sales, Pre-Sales, and Counselling professionals.
• Lifted average conversion rate to 16% by coaching reps through structured objection-handling and pitch training, weekly 1:1 reviews, and performance management.
• Certified 50+ counsellors across US, Australia, and ROW markets by designing and running OJT and certification programs, cutting onboarding-to-productivity time.
• Maintained 100% pipeline visibility for leadership by owning end-to-end CRM operations (Zoho; funnel-stage tracking, reporting accuracy, lead routing).
• Protected student/parent satisfaction while scaling team 3x by personally resolving escalated cases and partnering with senior leadership on revenue-growth initiatives.

Senior Sales Manager, Inside Sales - BrightCHAMPS - Bengaluru (Remote)

(2023-01 - 2024-12)

K-12 EdTech

• Exceeded monthly revenue and enrollment targets consistently by designing sales strategies that strengthened lead conversion and customer acquisition.
• Improved individual rep productivity and conversion rates by mentoring sales counsellors on funnel execution and objection handling.
• Protected customer retention by managing escalations directly, maintaining high satisfaction across the student/parent base.
• Sustained reporting accuracy and CRM hygiene in Zoho, supporting operational efficiency; recognized multiple times for outstanding revenue contribution.

Senior Credit Executive - Jumbotail - Bengaluru

(2022-01 - 2023-12)

B2B E-commerce

• Streamlined KYC onboarding and credit-escalation processes, improving turnaround time for buyer credit approvals.
• Used data-driven analysis to improve operational efficiency and customer experience across the credit collections function.
• Supported new credit-hub expansion through real-time issue resolution and process optimization.

Senior Associate - Udaan - Bengaluru

(2018-01 - 2022-12)

B2B E-commerce

• Resolved L2/L3 escalations across 200+ daily customer interactions while managing buyer experience, verification, and anti-fraud operations.
• Ranked among top performers across multiple projects; recognized for customer excellence and process-improvement contributions.

Certification - Business Analytics - upGrad

Diploma - Mechanical Engineering - CPC Polytechnic, Mysuru (2019-12)

SSLC - Government High School, Mysuru