Operations Team lead E commerce
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Results-driven professional with 7+ years of experience specializing in operations management, e-commerce logistics, and returns handling. Skilled in process optimization, order fulfillment, KPI tracking, and cross-functional coordination to ensure smooth operational performance and customer satisfaction. Experienced in leading multi shift teams, streamlining workflows, and driving efficiency across logistics and central operations.
Strong foundation in manufacturing and production management, with expertise in SAP (S/4HANA), Lean Manufacturing (5S, Kaizen, TPM), production planning, and continuous improvement to enhance productivity and standardize processes in large-scale manufacturing environments.
Over 7 years of experience in operations, logistics, and production management across e-commerce and manufacturing industries.
Currently leading central operations at Taw9eel Holdings, managing forward and reverse logistics, returns handling, and cross-functional coordination to ensure on-time order execution.
Improved operational efficiency and returns processing by 20% through process optimization and KPI-driven performance tracking using Excel and Power BI.
Skilled in team supervision, vendor coordination, and customer escalation management, ensuring service accuracy and customer satisfaction.
Previously worked at Walkaroo International Pvt. Ltd., where I handled production planning, material management, and SAP-based workflow optimization.
Implemented Lean and Kaizen practices to reduce bottlenecks, streamline processes, and enhance overall production efficiency.
Experienced in SOP development, workforce training, and cross-department collaboration for improved quality and compliance.
Education North East Christian University- Dimapur , Nagaland. Bachelor of Business Administration 2013 - 2016 CGPA: 6.8
