Senior Executive Pre-Sales / Customer Support
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A dynamic and customer-focused professional with strong experience in Senior Customer Support, Pre-Sales, and Client Engagement. Proven ability to manage cross-functional teams, build client relationships, and deliver impactful business presentations and dashboards. Adept at translating customer needs into actionable solutions, driving satisfaction and retention.
Known for strong communication, proactive problem-solving, and a high energy approach to collaboration. Actively seeking an opportunity as an Account Manager or Customer Success Head where I can leverage my skills to drive value, loyalty, and business growth.
Account & Relationship Management: Building long-term client rapport and delivering top-tier support.
Customer Success: Onboarding, training, and post-sales engagement for SaaS/ERP platforms.
Team Leadership: Mentoring and guiding teams to achieve operational excellence.
Technical Skills: Advanced MS Excel, Power BI, Canva, basic Python, MY SQL, broadband/HR DB management. Workflow & Process Optimization: Streamlining operations to boost client satisfaction and internal efficiency. Presentation & Reporting: Delivering impactful presentations, training materials, and data-driven dashboards.
Resolution & Negotiation: Managing disputes with professionalism and empathy
Bachelor of Science in Information Technology L.S. Raheja College of Arts & Commerce, 2021 | CGPA: 7.80/10
