Gagan Kumar S R

Results-driven operations professional with experience in quick commerce, dark store operations, supply chain coordination, and inventory management. Skilled in managing regional operations, stock balancing, pod-to-pod transfers, and real-time operational monitoring in high-volume e-commerce environments. Seeking to leverage my expertise in operations and supply chain management to contribute toward organizational growth, operational excellence, and dynamic and fast-paced company.

Regional Control Tower Executive - Swiggy Instamart - Bangalore

(2026-01)

Supply Chain & Operations

• Monitoring end-to-end regional dark store operations and ensuring smooth order fulfillment across multiple hubs.
• Managing pod-to-pod stock transfers to maintain inventory balancing and reduce stock-out situations across stores.
• Coordinating with supply chain, inventory, and logistics teams for timely replenishment and stock movement.
• Tracking operational KPIs such as fill rate, inventory accuracy, order SLA, and store productivity.
• Handling real-time escalation management and resolving operational bottlenecks across the region.
• Supporting demand planning, stock redistribution, and inventory optimization activities.
• Preparing daily operational reports and analyzing data to improve service levels and operational efficiency.
• Ensuring SOP compliance and seamless coordination between dark stores, warehouses, and central operations teams.

Operation Executive - Prokick Sports (Big Buff Retailers LLP) - Bangalore

(2023-02 - 2024-05)

Supply Chain & Operations

• Managed Amazon FBA operations including product research, listing optimization, and inventory management for 200+ SKUs.
• Coordinated logistics, inventory management, and SCM activities to ensure smooth daily operations and timely order fulfilment.
• Handled end-to-end GRN processing with high accuracy and timely stock updates.
• Streamlined order processing across Amazon and Flipkart marketplaces.
• Managed a team of staff and coordinated daily operations with delivery partners to ensure smooth order fulfilment and maintained strong communication with delivery partners to improve service efficiency.
• Maintained inventory accuracy and reduced stock mismatch through regular audits.

Internship - LCM Logistics Pvt. Ltd. - Bangalore

(2024-08 - 2024-09)

• Conducted a 45-day market study focusing on customer satisfaction metrics.
• Collected and analyzed feedback to identify key drivers of satisfaction and loyalty.
• Supported development of marketing strategies to enhance client retention.

MBA - Logistics & Supply Chain Management and Marketing - IAME College (2023-01 - 2025-12)

Bachelor of Commerce - Accounting & Taxation - St. Philomena Degree College (2019-01 - 2022-12)

Pre-University College - CEBA - St. Philomena PU College (2017-01 - 2019-12)