Gauri Sadaphale

Detail-oriented Talent Sourcing & HR Operations professional with a Bachelor's degree in Commerce (Marketing) and hands-on experience in candidate sourcing, engagement, and pipeline management through internships and campus programs. Strong exposure to sourcing coordination, data tracking, reporting, and high-volume candidate communication. Adept at supporting senior sourcers and managing multiple requisitions with accuracy and process discipline.

Junior Customer Support Executive at Routespring Inc (2026-02 – Present)

• Deliver end-to-end customer support for travel and expense management solutions, ensuring timely resolution of customer inquiries across multiple communication channels.
• Analyze customer concerns, identify root causes, and collaborate with cross-functional teams to drive efficient issue resolution and enhance the overall customer experience.
• Maintain high standards of customer satisfaction through effective communication, proactive follow-ups, and a solution-oriented approach to problem-solving.
• Accurately document customer interactions, feedback, and case resolutions within CRM systems, supporting process transparency and operational efficiency.
• Develop expertise in customer relationship management, stakeholder coordination, and service operations while contributing to seamless client support processes.

Campus Ambassador at Internshala (2025-01 – 2025-03)

• Managed and engaged a high-volume student candidate pipeline, ensuring structured outreach, follow-ups, and accurate data tracking.
• Supported sourcing and coordination activities by screening candidates, maintaining engagement records, and assisting senior coordinators.
• Utilized tools like Google Sheets, Internshala dashboards, and Trello to organize candidates, tasks, and reporting workflows.

Bachelor of Commerce in Marketing – Yashwantrao Chavan Maharashtra Open University (2022-05 – 2025-07)