Hanzala Charfare

Results-driven Business Operations Executive with over 4 years of experience in sales, business operations, procurement, customer relationship management, and commercial administration. Proven ability to support revenue growth, streamline operational processes, manage inventory, coordinate financial documentation, and build long-term client relationships. Strong understanding of business management, accounting principles, sales strategy, and operational excellence.

Adept at working in fast-paced environments while maintaining high customer satisfaction and achieving organizational goals. Seeking opportunities in Business Operations, Sales, Commercial, or Administration across India and GCC markets.

Business Operations Associate - United Trading & Co.

(2023-04)

• Manage daily business operations, ensuring smooth coordination across procurement, inventory, customer service, and commercial activities.
• Maintain accurate billing, invoicing, and financial documentation to support business transactions.
• Coordinate with vendors and suppliers to ensure timely procurement and inventory availability.
• Develop customer-focused business strategies that contribute to business growth and improved market presence.
• Build long-term client relationships, resulting in repeat business and increased customer retention.
• Support operational improvements by identifying process inefficiencies and implementing practical solutions.
• Collaborate with internal teams to improve service quality and operational efficiency.
• Improved customer relationship management through proactive communication and service support.
• Streamlined operational workflows to enhance day-to-day business efficiency.
• Contributed to business growth by supporting sales and commercial operations.

Sales Executive - Haier Appliances India Pvt. Ltd.

(2022-01 - 2023-02)

• Promoted and sold consumer electronic products while consistently achieving assigned sales targets.
• Built strong customer relationships that encouraged repeat business and referrals.
• Explained product features, benefits, and promotional offers to prospective customers.
• Assisted customers in selecting products based on their requirements.
• Worked closely with team members to achieve branch sales objectives.
• Maintained product knowledge and market awareness to improve sales effectiveness.
• Consistently achieved monthly sales objectives.
• Recognized for maintaining high customer satisfaction through professional service.
• Strengthened customer retention through effective relationship management.

Master of Commerce (M.Com) - Advanced Accountancy - University of Mumbai

Bachelor of Commerce (B.Com) - Financial Accounting & Auditing - University of Mumbai