ITSM Implementation Engineer
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Completed a 3-month internship as an ITSM Implementation Engineer at Hectae Analytics, supporting clients like Albaik and Qatar Steel. Handled configuration issues, data errors, and user access problems using Fresh service and Freshdesk within the ITSM framework. This helped enhance product adoption and reduce support queries.
ITSM Implementation Engineer - Hectae Analytics and Software Solutions
(2025-03 - 2025-06)
Completed a 3-month internship as an ITSM Implementation Engineer at Hectae Analytics, supporting clients like Albaik and Qatar Steel. Handled configuration issues, data errors, and user access problems using Fresh service and Freshdesk within the ITSM framework. This helped enhance product adoption and reduce support queries.
Bachelor of Information Technology - Information Technology - SRM Easwari Engineering College (2020-06 - 2024-04)
Higher Secondary - John Dewey Matric Higher Secondary School (2019-06 - 2020-03)
Higher Secondary - John Dewey Matric Higher Secondary School (2017-06 - 2018-04)
