Harsh Umrao
Airbnb & OTA Operations | Guest Relations | Reservations | Property Management
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About
Hospitality and OTA operations professional with hands-on experience supporting hotel and short-term rental operations, managing OTA listings, coordinating property information, optimizing room pricing, handling booking workflows, and improving online visibility. Experienced with Booking.com, Agoda, MakeMyTrip onboarding coordination, Google Business Profile coordination, listing quality, and operational follow-ups. Organized, responsive, detail-oriented, and comfortable working remotely with property owners and on-site teams.
Experience
Growth Strategist / Business Development at ViralBlitzz (2025-06 – Present)
- Manage client acquisition, communication, lead generation, follow-ups, and service delivery coordination.
- Work with business owners to understand requirements, propose solutions, and maintain relationships.
- Handle remote workflows, documentation, task coordination, and deadlines.
OTA & Property Operations Manager at Independent / Client Projects (2026 – Present)
- Supported OTA operations for hotel properties, including listing creation, onboarding, pricing updates, property information, and booking coordination.
- Worked with Booking.com and Agoda listings and coordinated MakeMyTrip onboarding requirements, including photo, documentation, and listing-quality requirements.
- Reviewed room pricing, photos, amenities, location details, and listing information to improve visibility and booking potential.
- Coordinated with property owners on GST/business documents, bank details, room information, pricing, photos, amenities, and authorization.
- Identified operational issues such as incorrect location details, incomplete photos, pricing mismatches, and listing rejection reasons.
- Supported Google Business Profile coordination and investigated duplicate-profile and ownership/access issues.
Founder / Business Development & Operations at Famelinux (2021-06 – 2024-04)
- Managed client projects, communication, delivery coordination, onboarding, and operational processes for a digital service business.
Co-Founder / Operations & Marketing at HinduHues (2023-08 – 2024-02)
- Handled website operations, customer communication, marketing coordination, order workflows, and administration.
Retail Sales Representative at 99Store (2018-10 – 2019-06)
- Assisted customers, understood requirements, recommended products, and supported daily retail operations.
Education
Bachelor of Science in BSc (2027)
Senior Secondary / Class 12
