Harsha Vardhan

ServiceNow Consultant with 5+ years of experience specializing in HRSD, Service Portal, Now Assist, Moveworks and enterprise integrations. Proven expertise in designing scalable workflows, automation, and AI-driven solutions using Now Assist and REST APIs. Strong experience in production support, Agile delivery, and building data-driven insights through reporting and dashboards in enterprise environments.

Consultant at Cprime, Inc (2024-01 – Present)

• Integration Engineering: Led 23+ end-to-end integrations between ServiceNow and platforms like Workday, SAP, LMS, and SuccessFactors using REST, SOAP, and MID Server, supporting 30K+ users and enterprise authentication mechanisms for seamless cross-platform connectivity.
• Workflow Automation: Designed and implemented automated workflows using Flow Designer, reducing manual effort and improving turnaround time.
• AI & Automation: Implemented Now Assist (GenAI) for case summarization and response generation, improving agent productivity and resolution quality.
• Moveworks Solutions: Designed and implemented Moveworks use cases to automate employee support workflows and enhance self-service capabilities.
• Documentation: Created technical documentation and knowledge base articles to support maintainability and knowledge sharing.
• Production Support: Acted as a support contact for troubleshooting issues, debugging scripts, and ensuring platform stability in production.
• Solution Architecture: Designed scalable, end-to-end ServiceNow solutions aligned with enterprise architecture standards, ensuring performance, maintainability, and integration readiness.
• Platform Strategy: Contributed to ServiceNow platform roadmap discussions, aligning enhancements with business goals and enterprise architecture.
• Platform Ownership: Contributed to platform improvements, standardization, and optimization initiatives to enhance overall ServiceNow ecosystem performance.
• Enterprise Systems: Worked with enterprise authentication (SSO) and integrated ServiceNow with external systems to support secure and scalable enterprise operations.
• Technical Leadership: Mentored junior developers, conducted code reviews, and provided technical guidance to ensure high-quality, scalable implementations.

Associate Consultant at INRY (2022-08 – 2024-01)

• Service Portal Development: Developed custom widgets and pages integrating frontend and backend logic using JavaScript and ServiceNow scripting.
• Service Catalog Development: Designed and optimized catalog items, record producers, and approval workflows to streamline service request management.
• UI/UX Engineering: Designed intuitive portals using Figma, improving usability and engagement.
• Performance Optimization: Optimized scripts and workflows, improving system performance and maintainability.
• Agile Delivery: Worked in Agile/Scrum teams, collaborating with stakeholders to refine requirements and deliver iterative enhancements.
• Data Management: Handled data imports, transform maps, and validation processes to ensure data accuracy and consistency.
• Collaboration: Translated business requirements into scalable solutions aligned with operational workflows.
• Governance & Code Quality: Performed code reviews and impact analysis to ensure scalable, maintainable, and upgrade-safe solutions.
• Reporting & Analytics: Developed dashboards and reports to track KPIs, SLA compliance, and operational performance.
• Portal & UX Optimization: Built scalable Service Portal solutions, improving user adoption by 20% through enhanced UI/UX and performance tuning.

Programmer Analyst at Cognizant (2021-08 – 2022-08)

• Frontend Development: Developed responsive UI components using HTML, CSS, and JavaScript.
• API Engineering: Built and consumed REST APIs for scalable system integration.
• Database Optimization: Wrote optimized SQL queries improving backend performance.

Programmer Analyst Trainee at Cognizant (2020-01 – 2021-08)

• Full-Stack Development: Developed web applications using Java, HTML, CSS, and JavaScript.
• UI Enhancement: Improved usability and layout consistency across applications.
• Agile Collaboration: Worked in Agile teams contributing to timely and high-quality delivery.

B.Tech in Computer Science – SRM Institute of Science and Technology (2016 – 2020)