Hrishikesh Narse

Dynamic and results-driven Assistant Manager Operations with over 20 years of diverse experience in operations management, team leadership, process optimization, and customer service excellence. Seeking a challenging role in a dynamic environment to leverage expertise in driving operational efficiency, enhancing service quality, and leading high-performing teams. Passionate about continuous improvement, compliance adherence, and exceeding client expectations, with a focus on contributing to the growth and success of the organization while fostering a culture of excellence and operational agility.

Assistant Manager Operations (AMO) - HSBC Data Processing India (Pvt) Ltd. - Hyderabad

(2020-09)

Worked as a Quality Checker approving payment instructions from June 2015 to August 2020.

• Managed team operations, ensuring compliance with bank policies and regulatory requirements in payment processing.
• Led daily team meetings, fostering collaboration, performance optimization, and knowledge sharing.
• Ensured regulatory compliance and internal policy adherence, mitigating risks and safeguarding organizational integrity.
• Implemented process improvements, exceeding customer expectations and enhancing service levels.
• Identified opportunities for operational efficiency, improving customer satisfaction and streamlining processes.
• Supported onboarding and training of new staff, ensuring seamless integration and performance standards.
• Conducted root cause analysis to resolve service gaps and implemented corrective actions for service reliability.
• Collaborated with internal teams and stakeholders to streamline processes and implement best practices.
• Developed shift schedules and capacity planning strategies to optimize resource utilization and productivity.
• Prepared and presented regular reports on key operational metrics, identifying areas for improvement.
• Monitored team performance, providing regular coaching and constructive feedback to enhance individual and team growth.
• Escalated suspicious transactions to onshore teams promptly, ensuring compliance with regulations and mitigating potential risks.
• Fostered a culture of continuous learning, encouraging professional development and team engagement through ongoing training initiatives.

Test Analyst | Processing Executive | Customer service representative - HSBC Data Processing India Pvt. Ltd. | Hyderabad Global Payments - Hyderabad

(2003-12 - 2015-05)

Held various roles within HSBC Data Processing India, contributing significantly to global payments operations.

• Delivered exceptional customer service with a strong understanding of banking operations and payment processing.
• Performed User Acceptance Testing (UAT) for High Value (HV) and Low Value (LV) payments across Singapore (SG) and European Union (EU) regions.
• Designed and executed comprehensive functional tests based on business requirements and functional specifications.
• Analyzed complex business requirements and broke them into actionable test scenarios for greater accuracy.
• Contributed to Test Plans, Test Schedules, and Test Strategies, ensuring alignment and efficient execution.
• Actively participated in defect review meetings with the development team to ensure timely issue resolution.
• Managed global payments originating from HSBC Singapore, ensuring accuracy and adherence to SLAs.
• Created and transmitted SWIFT messages, facilitating secure and seamless international fund transfers.
• Worked across multiple platforms including HFE, HUB, GWIS, and GPS, showcasing diverse technical expertise.
• Provided training and mentorship to colleagues on payment processes, systems, and best practices.
• Consistently maintained high-quality scores, reflecting attention to detail and a commitment to accuracy.
• Exceeded transactions per hour (RPH) targets, demonstrating productivity and efficiency in a fast-paced environment.
• Promoted to 'Quality Checker' in recognition of strong performance, meticulous work, and keen eye for detail.
• Collaborated effectively with GSC Hyderabad and GSC Colombo during process migration, ensuring smooth transition to Business As Usual (BAU) operations.

Area Manager - FACT (Foreign Academic Consultancy and Training) - Belgaum

(2002-12 - 2003-02)

Center Manager - IGI [InfoTech Global (India) Ltd. - Belgaum

(2001-12 - 2002-12)

Center Manager - Pentasoft - Belgaum

(1998-05 - 2001-12)

Cadd Professional - Vinsoft International - Pune

(1996-11 - 1998-02)

Computer Programmer - BISIL - Pune/Mumbai

(1995-08 - 1996-05)

Master in Computer Management - Computer Management - Shahu Institute of Business Education and Research Kolhapur, Maharashtra

Bachelor of Science - Maths, Physics, Chemistry - Govindram Seksaria Science College Belgaum, Karnataka

S.S.L.C - St. Xaviers High School Belgaum, Karnataka